Job
In dieser Rolle entwickelst du die Produktvision und Strategie für Bereiche wie Lieferung und Rückgabe sowie Compliance, indem du eng mit Engineering, Analytics und anderen Abteilungen zusammenarbeitest.
Deine Rolle im Team
- You will own the product vision, strategy, and team development for an area spanning Delivery & Returns, Customer Success, and Compliance.
- Reporting to the VP of Product, you will develop Product Managers and the design capabilities within your area, working closely with Engineering, Analytics, Customer Service, Operations, Finance, and Legal.
- You will connect customer needs, operational processes, and business requirements into a clear strategy and measurable priorities.
- Your goal is to make trust part of how the marketplace works: reliable customer journeys, effective issue resolution, and scalable systems that support responsible growth.
- You will help teams move beyond individual requests to solve the underlying problems, improve customer outcomes, and reduce avoidable operational work.
Unsere Erwartungen an dich
Qualifikationen
- Analytical fluency and the ability to connect customer outcomes, operational performance, and business impact.
- Technical fluency: you can reason with Engineering about system and component design, integrations, data quality, dependencies, failure modes, and the trade-offs between building and buying.
- Strong stakeholder management and clear communication, including when priorities conflict or a requirement is non-negotiable.
- Motivation to contribute to sustainable consumption and comfort working in a remote, asynchronous environment.
Erfahrung
- Significant product management experience, typically +8 years, including +2 years of directly managing and developing Product Managers and leading across multiple squads / teams.
- A track record of creating clear product direction in complex areas involving customer-facing experiences, internal systems, and operational processes.
- Experience delivering measurable improvements in one or more relevant domains: post-purchase journeys, customer service, delivery and returns, payments, risk, or compliance-related products.
- Strong people leadership: you can coach experienced ICs, give direct feedback, address performance gaps, and delegate meaningful ownership.
- Strong product and UX judgment, with the ability to help teams turn complex requirements into simple, usable experiences.
Unser Angebot
- This role is open to candidates based in Europe (including UK) only with a valid right to work.
Benefits
Work-Life-Integration
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
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- Englisch
- Startup
- Full Remote, Hybrid, Onsite
- Handel
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