Logo Ketryx

Tech Support Engineer

Ketryx

Job

  • Level
    Erfahren
  • Job Feld
    IT, Network, Support
  • Anstellung
    Teilzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 2.547 € Brutto/Monat
  • Ort
    Wien
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Rolle bist du der zentrale IT-Support-Kontakt für die Büros in Boston und Wien, verwaltest die Benutzer- und Gerätebereitstellung, und gewährleistest den reibungslosen Betrieb von Google Workspace und macOS-Umgebungen.

    Job Technologien

    Deine Rolle im Team

    • Serve as primary IT support contact for Boston and Vienna offices.
    • Prioritize and manage multiple requests.
    • Handle device provisioning and user lifecycle management (onboarding/offboarding).
    • Ensure reliable operation of Google Workspace and macOS environments across the company.
    • Monitor performance and troubleshoot issues across company devices.
    • Own Ketryx internal IT support channel.
    • Support security & compliance initiatives.

    Unsere Erwartungen an dich

    Qualifikationen

    • You're passionate about software and making a real impact.
    • You're curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative.
    • You're comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end.
    • Above all, you're excited about using technology to improve patient outcomes.
    • Ideally you will be currently located in Vienna or able to relocate quickly.
    • Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit.
    • Understanding of Google Workspace, Microsoft Office, and macOS.
    • Understanding of identity management/SSO systems.
    • Clear communication skills with non-technical users.
    • Documentation skills for creating user guides and procedures.
    • Understanding of networks, security, and device management.
    • Fluency in English.
    • Basic scripting (PowerShell, Bash) for automation tasks.
    • Patience when explaining complex concepts.
    • Problem-solving and analytical thinking.
    • Proactive approach to identifying potential issues.

    Erfahrung

    • Experience with ticketing systems (ServiceNow, Jira, Zendesk).
    • Experience with Mobile Device Management (MDM).
    • Experience with backup and recovery procedures.

    Unser Angebot

    • Competitive compensation.
    • Generous stock options possible.
    • Work in an exciting field with a positive impact on the world.
    • Opportunity to learn and grow as part of a global team.
    • Generous PTO for full-time.

    Benefits

    Gesundheit, Fitness & Fun

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Wien

      Österreich

    Das ist dein Arbeitgeber

    Ketryx

    Ketryx

    Ketryx fokussiert sich auf innovative Lösungen im Bereich der medizinischen Softwareentwicklung, insbesondere für Software as a Medical Device und Connected Devices. Die Plattform vereinfacht die Softwareentwicklung und gewährleistet die Einhaltung regulatorischer Standards.

    Description

  • Unternehmenstyp
    Startup
  • Arbeitsmodell
    Full Remote, Hybrid, Onsite
  • Branche
    Gesundheitswesen, Soziales
    • Logo Ketryx

    Tech Support Engineer

    Ketryx
    Gehalt
    ab 2.547 € Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 1.931 € netto/Monat
    Ort
    Wien
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)
    Nur Englisch
    Nur Englisch erforderlich

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