Job
- Level
- Erfahren
- Job Feld
- IT, Security, Test/QA
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 38.500 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position führst du umfassende Überprüfungen zur Verantwortung im Glücksspiel durch, unterstützt potenziell gefährdete Kunden und bearbeitest sensible Informationen nach Datenschutzrichtlinien.
Deine Rolle im Team
- Our Customer Protection International team, within our Customer Support function, conducts detailed investigations of International customer activity to detect potential vulnerable gamblers and works in close collaboration with our AML team, amongst others.
- These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.
- You will be responsible for performing proactive Responsible Gambling (RG) reviews followed by inbound or outbound contact with relevant customers, by telephone or other electronic means, to address potential Safer Gambling or Affordability concerns.
- You'll handle sensitive customer information and interact with potentially vulnerable customers in a calm, professional and empathetic manner.
- Contact customers to address any potential Safer Gambling or Affordability concerns.
- Perform RG reviews.
- Deliver outstanding customer service while encouraging the use of Safer Gambling tools.
- Seek Source of Funds clarifications/evidence where necessary.
- Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly.
- Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of decision-making.
- Handle sensitive information in line with data privacy requirements.
- Share best practice with colleagues and provide ideas to improve processes.
Unsere Erwartungen an dich
Qualifikationen
- Excellent written and verbal English.
- Fluent Dutch at business level.
- Ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.
- Sound knowledge of Safer Gambling customer tools.
- Track record in delivering high-quality work in a fast-paced environment.
- Practical application of policy directives.
- Must be detail orientated and analytical.
Erfahrung
- Experience of handling sensitive customer information.
- Experience with Safer Gambling and AML policy requirements.
Unser Angebot
- At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance.
- Join us, and a competitive salary is just the beginning.
- Based in our Vienna office, you can expect to receive benefits like Minimum salary €38,500.
- Annual Group Bonus Plan.
- Food vouchers – 136 EUR per month (working full time).
- Annual Holiday – 5 weeks per year, plus local public holidays.
- Additional 'It's Your Game' day off – 1 day.
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development.
- Life Insurance / Personal Disability Insurance / Critical Illness Insurance.
- Hybrid working – 2+ days in the office.
- Sharesave Scheme.
- Paid subscription to the mental wellbeing app Unmind and the training portal Udemy.
- Referral Program.
- Amazing social events and EOY party.
- Special day(s) off: birth of child, marriage, moving household, etc.
- Special offers / reductions: pharmacy, Magenta, Erste Bank.
- And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Benefits
Gesundheit, Fitness & Fun
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 🚲Fahrradabstellplatz
- ♿️Barrierefreiheit
- 👩⚕️Betriebsarzt
- 🎳Team Events
- 🏋🏿♂️Fitness Angebote
- 🧘♀️Massage, Yoga o. A.
Work-Life-Integration
- 😇Zeit für ehrenamtliche Tätigkeit
- 🕺No Dresscode
- 🧳Relocation Package
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Mehr Netto
- 👴🏻Betr. Altersvorsorge
- 🛍Mitarbeitervergünstigungen
- 💵Bonuszahlungen
- 💰Mitarbeiterprämie
- 🍰Mitarbeiterbeteiligung
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Entain Services Austria GmbH
Wien, Berlin
Welcome to Entain Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 1997
- Sprachen
- Deutsch, Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Sport, Freizeit, Internet, IT, Telekom, Sonstige Branchen
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.8
Workingconditions
4.8Culture
3.7Engineering
3.1Career Growth
3.6
Customer Protection Contact Center Analyst
- Gehalt
- ab 38.500 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 28.693 € netto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
