Logo Express Communication Services Limited

IT Field Support Technician L1

Express Communication Services Limited

Job

  • Level
    Erfahren
  • Job Feld
    IT, Network, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 4.000 € Brutto/Monat
  • Ort
    Wien
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In diesem Job bist du der erste Ansprechpartner für Nutzer und löst technische Probleme im Hardware- und Softwarebereich, installierst Geräte und gewährleistest reibungslose IT-Prozesse.

    Job Technologien

    Deine Rolle im Team

    • Serve as the first point of contact for end-users via phone, email, or ticketing system.
    • Troubleshoot and resolve basic hardware, software, and network issues.
    • Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications.
    • Install, configure, and maintain desktops, laptops, and peripheral devices.
    • Escalate complex issues to L2/L3 support teams as necessary.
    • Log all support requests and incidents in the ticketing system accurately.
    • Assist with onboarding and offboarding IT setup for users.
    • Follow standard operating procedures and ensure adherence to company IT policies.
    • Perform routine system checks and maintenance tasks as needed.
    • Provide remote support to users across different locations.

    Unsere Erwartungen an dich

    Ausbildung

    • IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.

    Qualifikationen

    • Basic understanding of computer systems, mobile devices, and other tech products.
    • Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.
    • Good communication and interpersonal skills.
    • Strong problem-solving skills and attention to detail.
    • Ability to work independently and as part of a team.
    • Basic understanding of networking concepts (IP, DNS, DHCP).
    • Exposure to ticketing systems and SLA management.

    Erfahrung

    • 2-3 years of experience in IT support or helpdesk role.
    • Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).

    Job Standorte

    Map of company locations
    • Standort Wien

      Standort Wien

      Österreich

    Das ist dein Arbeitgeber

    Express Communication Services Limited

    Express Communication Services Limited

    Express Communication Services Limited (ExComS) bietet seit 2012 umfassende IT-Dienstleistungen an und hat sich auf IT- und Netzwerk-Support spezialisiert. Mit einem erfahrenen Team unterstützt das Unternehmen Kunden weltweit in Bereichen wie Cybersecurity und modernen Technologien.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Onsite
  • Branche
    Internet, IT, Telekom
    • Logo Express Communication Services Limited

    IT Field Support Technician L1

    Express Communication Services Limited
    Gehalt
    ab 4.000 € Brutto/Monat
    Ort
    Wien
    Arbeitsmodell
    Onsite

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