Job
- Level
- Lead
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Leoben
- Arbeitsmodell
- Onsite
Job Technologien
Deine Rolle im Team
- Lead and develop a global service desk team, including local section managers.
- Ensure standardized, high-quality IT support delivery across all regions.
- Monitor KPIs and SLA compliance using ITSM tools (e.g., ServiceNow, Jira).
- Act as escalation point for critical incidents to ensure business continuity.
- Coordinate tasks and resources across locations for optimal efficiency.
- Maintain global service desk procedures and documentation aligned with ITIL standards.
- Collaborate with IT leadership to align support services with business goals.
- Promote continuous improvement and support team development.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in IT, Computer Science, or a related field.
Qualifikationen
- Strong leadership, communication, and organizational skills.
- Analytical mindset with a focus on data-driven decision-making.
- Fluent in German and English (spoken and written).
Erfahrung
- Minimum 5 years of IT management experience, including 2+ years in a global/multi-location role.
- Experience with ITSM tools and frameworks such as ITIL, COBIT, Agile/DevOps.
Benefits
Work-Life-Integration
Mehr Netto
Job Standorte
Standort Leoben
Steiermark
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
AT & S Austria Technologie & Systemtechnik Aktiengesellschaft
Hinterberg, Leoben
AT&S hat sich zu einem Technologieführer in der PCB-Branche entwickelt: Kernbereiche sind Mobilgeräte, Automotive, Industrie, Medizin, Luftfahrt und innovative Verpackungen.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Elektronik, Automatisation, Internet, IT, Telekom
Dev Reviews
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Gesamt
(1 Bewertung)3.7
Career Growth
3.5Engineering
3.0Workingconditions
4.6Culture
3.7
Manager CoE IT Infrastructure Global Service Desk
- Ort
- Leoben
- Arbeitsmodell
- Onsite
