Job
- Level
- Erfahren
- Job Feld
- IT, Support, Database
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 59.015 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position unterstützt du über 200 Kunden bei technischen Problemen mit unseren Patient Care- und Cardiology Informatics-Produkten und gewährleistest schnelle Lösungen für höchste Kundenzufriedenheit.
Job Technologien
Deine Rolle im Team
- The Remote Support Engineer focuses on delivering excellent customer care and being there for customers when they need us most.
- You will engage customers across the globe through our online resources, communities, social outreach, and 1:1 care.
- This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better.
- You will be passionate about focusing on the consumer and helping them get the most out of Philips.
- This role plays a vital role in the success of the DACH / EU support desk by actively contributing to the attainment of key performance indicators (KPIs) and business goals.
- Provide support to over 200 customers on our range of our Patient Care / Cardiology Informatics products in the assigned geographical region.
- Analyse break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs.
- Resolution of technical service issues according to standard processes and procedures and specialised understanding of complex product issues.
- Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.
- Resolving known technical issues.
- Maintaining a high level of technical competence on Philips solutions and related technologies and growing own knowledge rapidly.
- Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
- Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support.
- Contribute to the knowledge base and create knowledge base materials.
- Logging service data required for tracking.
- Working independently with general supervision on daily work, seeking guidance as appropriate.
Unsere Erwartungen an dich
Ausbildung
- Relevant degree or equivalent in computer science or related technology.
Qualifikationen
- Good technical and analytical skills.
- Strong, confident communication skills are expected.
- A pleasant and cordial demeanour.
- Ability to work both independently and as part of a team to ensure that a high level of service is provided.
- ITIL Foundation certification.
- Proven ability to write technical articles outlining problems, resolution and troubleshooting steps.
- Fluent German language skills.
Erfahrung
- Previous experience of working directly with customers in a support environment.
- Software support experience.
- Previous experience/knowledge of working with databases / Microsoft SQL Server.
Benefits
Gesundheit, Fitness & Fun
Mehr Netto
Job Standorte
Das ist dein Arbeitgeber
Philips Austria GmbH
Klagenfurt, Wien
Philips hat in Österreich eine lange Tradition und ist hier bereits seit 1926 aktiv. Heute zählt Österreich für Philips nicht nur zu den interessanten Märkten, sondern der Standort spielt auch bei der Entwicklung von Hightech-Produkten eine entscheidende Rolle - sowohl was die Bedeutung als auch die Qualität betrifft.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Konsumgüter, Markenartikel, Industrie, Produktion, Elektronik, Automatisation
Remote Support Engineer
- Gehalt
- ab 59.015 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
