Job
- Level
- Erfahren
- Job Feld
- IT, Project, DevOps
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 53.802 € Brutto/Jahr
- Ort
- Graz, Wien, Pörtschach am Wörther See
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle baust du starke Kundenbeziehungen auf, bereitest Serviceangebote vor und führst regelmäßige Meetings. Zudem überwachst du das Reporting, um höchste Kundenzufriedenheit zu gewährleisten.
Job Technologien
Deine Rolle im Team
- In this role you will represent our service area, building strong customer relationships, and driving service excellence.
- You'll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction.
- Representing the Netconomy service area on the customer side in close cooperation with the internal support teams.
- Conducting alignment and quarterly meetings with customers and partners.
- Creating service offers and contracts.
- Contributing to the development of the NETCONOMY service portfolio.
- Responsibility for monthly reporting (KPIs, SLA reports, billing etc.).
Unsere Erwartungen an dich
Qualifikationen
- Knowledge in the area of service management.
- You´re no stranger to the terms 'DevOps' and 'ITIL'.
- High willingness to learn new technologies independently.
- Independent working style and a high level of problem-solving skills.
- Communicative personality with a high team spirit.
- Acting with composure and confidence in critical situations (e.g., during a customer system outage).
- Excellent communication skills in English (at least B2 level).
- German skills.
- Knowledge of web operations.
- ITIL certification or similar is a plus.
Erfahrung
- Extensive experience in customer service and consulting.
Benefits
Mehr Netto
- 🚙Poolcar
- 💻Notebook zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 🎁Mitarbeitergeschenke
- 📱Handy zur Privatnutzung
- 🚎Verkehrsmittel-Zuschuss
Gesundheit, Fitness & Fun
- 👨🏻🎓Paten- & Mentor- Programm
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 👩⚕️Betriebsarzt
- 🎳Team Events
- 🚲Fahrradabstellplatz
- 🙂Gesundheitsförderung
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Package
- 🅿️Mitarbeiterparkplatz
- 🐕Tiere willkommen
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Essen & Trinken
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
Over the past 25 years, NETCONOMY has grown from a startup into a team of 450 people across 10 European locations. Our mission is to shape the digital leadership of our clients. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions. We help brands design and create unforgettable experiences for their customers by building digital commerce platforms and providing digital strategy consulting. As an SAP Customer Experience and Google Cloud Platform partner, we stand out as a trusted advisor in digital transformation. We are proud of our entrepreneurial culture and a truly passionate, dedicated team. Continuous development of the brightest talents has always been our secret ingredient - and that’s why we would love to meet you!
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2000
- Sprachen
- Englisch
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Hybrid
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)Engineering
3.8Culture
4.5Career Growth
3.7Workingconditions
4.2
Service Delivery Manager
- Gehalt
- ab 53.802 € Brutto/Jahr
- Ort
- Graz, Wien, Pörtschach am Wörther See
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Easy Apply
- Easy Apply