Job
- Level
- Erfahren
- Job Feld
- IT, Project, DevOps
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 53.802 € Brutto/Jahr
- Ort
- Graz, Wien, Pörtschach am Wörther See
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle baust du starke Kundenbeziehungen auf, bereitest Serviceangebote vor und führst regelmäßige Meetings. Zudem überwachst du das Reporting, um höchste Kundenzufriedenheit zu gewährleisten.
Job Technologien
Deine Rolle im Team
- In this role you will represent our service area, building strong customer relationships, and driving service excellence.
- You'll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction.
- Representing the Netconomy service area on the customer side in close cooperation with the internal support teams.
- Conducting alignment and quarterly meetings with customers and partners.
- Creating service offers and contracts.
- Contributing to the development of the NETCONOMY service portfolio.
- Responsibility for monthly reporting (KPIs, SLA reports, billing etc.).
Unsere Erwartungen an dich
Qualifikationen
- Knowledge in the area of service management.
- You´re no stranger to the terms 'DevOps' and 'ITIL'.
- High willingness to learn new technologies independently.
- Independent working style and a high level of problem-solving skills.
- Communicative personality with a high team spirit.
- Acting with composure and confidence in critical situations (e.g., during a customer system outage).
- Excellent communication skills in English (at least B2 level).
- German skills.
- Knowledge of web operations.
- ITIL certification or similar is a plus.
Erfahrung
- Extensive experience in customer service and consulting.
Benefits
Mehr Netto
- 🚙Poolcar
- 💻Notebook zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 🎁Mitarbeitergeschenke
- 📱Handy zur Privatnutzung
- 🚎Verkehrsmittel-Zuschuss
Gesundheit, Fitness & Fun
- 👨🏻🎓Paten- & Mentor- Programm
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 👩⚕️Betriebsarzt
- 🎳Team Events
- 🚲Fahrradabstellplatz
- 🙂Gesundheitsförderung
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Package
- 🅿️Mitarbeiterparkplatz
- 🐕Tiere willkommen
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
At NETCONOMY, we create digital platforms that help global brands become digital leaders. For more than 25 years, we have guided our customers through complex digital transformation journeys, designing intelligent solutions unlock productivity through data and Al and create future-ready business cores. Over 450 professionals across ten European locations make this work possible. What truly defines us is how we work together. Our teams collaborate across locations, with most teamwork happening seamlessly in a remote environment. At the same time, our office locations serve as hubs for in-person exchange and social connection, balanced with the flexibility to also work from home. Not only collaboration but also continuous learning is at the core of our culture. Therefore, we provide diverse development opportunities and evolving career paths across roles and disciplines, empowering our people to learn, develop, and shape their careers in an international environment. Ready to shape the digital future with us? Jump in!
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2000
- Sprachen
- Englisch
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Hybrid
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)Engineering
3.8Career Growth
3.7Workingconditions
4.2Culture
4.5