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Senior ERP Applications Assistant

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Job

  • Level
    Senior
  • Job Feld
    BI
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 6.260 € Brutto/Monat
  • Ort
    Wien
  • Arbeitsmodell
    Onsite
  • Job Zusammenfassung

    In dieser Position analysierst du Anforderungen, erstellst ERP-Spezifikationen und führst Konfigurationen sowie Tests durch. Zudem optimierst du Geschäftsprozesse und bietest Support bei ERP-Anwendungen an.

    Job Technologien

    Deine Rolle im Team

    • As Senior ERP Applications Assistant, you will be a member of the ICTS Functional Support Unit (FSU), which is responsible for delivering enterprise resource planning (ERP) applications and services to all OSCE personnel in all field missions and institutions.
    • You will report to the Chief ICT, Functional Support, with the Deputy Director, Head of ICTS, serving as the second-level supervisor.
    • Analyzing and documenting business requirements and translating them into ERP functional and technical specifications across the domains of HR, Finance (including Payables, Receivables, Cash Management, General Ledger and Projects/Grants Accounting), and Materials Management.
    • Documenting and optimizing end-to-end business processes within the ERP ecosystem, ensuring alignment with best practices and regulatory frameworks.
    • Leading the configuration, testing, and deployment of ERP enhancements and new modules, ensuring quality and alignment with stakeholder expectations.
    • Co-ordinating patch management, upgrades, and data migrations with technical teams, minimizing system disruption.
    • Delivering second- and third-level functional support, troubleshooting complex ERP issues, and acting as liaison with vendor support teams.
    • Designing and conducting targeted training sessions and user enablement initiatives to improve ERP adoption and self-sufficiency.
    • Recommending emerging ERP features, automation tools (e.g., RPA), and analytics enhancements to improve operational efficiency.
    • Ensuring ERP practices align with organizational policies, data governance standards, and audit requirements.
    • Performing other related duties as required.

    Unsere Erwartungen an dich

    Ausbildung

    • Completed secondary education, supplemented by specialized training or formal studies in computer science.
    • A first-level university degree in the area of Finance, Materials Management/Supply Chain, HR or Computer Science is desirable.
    • A minimum of seven (7) years of progressive experience in ERP functional analysis, configuration, and implementation, using Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications; a university degree in a relevant field may be considered as a substitute for up to two years of working experience only to determine eligibility.

    Qualifikationen

    • Relevant certifications (e.g., PRINCE2, Oracle Certified Professional, Oracle Cloud HCM, Agile/Scrum, ITIL) are desirable.
    • Strong analytical and problem-solving skills with proven ability to assess complex ERP issues and coordinate resolutions involving vendors and cross-functional teams.
    • Proficiency in developing reports using Oracle BI Publisher or equivalent reporting tools, and familiarity with SQL/PLSQL for data validation and analysis.
    • Working knowledge of change management, patch testing, and production deployment processes in ERP environments.
    • Familiarity with project management methodologies (e.g., PRINCE2, Agile), and tools such as JIRA, Confluence, or ServiceNow.
    • Familiarity with International Public Sector Accounting Standards (IPSAS) and configuration of IPSAS-compliant ledgers in Oracle EBS, including Subledger Accounting (SLA) integration with the General Ledger.
    • Excellent oral and written communication skills in English.
    • Strong interpersonal and communication skills; ability to explain technical concepts to non-technical stakeholders and influence process owners.
    • Ability to work independently in a fast-paced, multicultural environment.

    Erfahrung

    • Experience in business process integration and optimization across core ERP Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications modules such as Finance (e.g., Payables, Receivables, Cash Management, General Ledger, Subledger Accounting, Projects/Grants Accounting), HR, Payroll, Procurement, or Budgeting.
    • Hands-on experience in developing ERP functional specifications, conducting user acceptance testing (UAT), and leading solution rollout activities.
    • Experience in second/third-level ERP user support, documentation of knowledge base/FAQs, and training delivery to end-users at various proficiency levels.
    • Experience with cloud-based ERP solutions, Robotic Process Automation (RPA) tools, and low-code/no-code platforms (e.g., Oracle APEX, Oracle HCM Cloud) is highly desirable.
    • Experience in international or public sector settings is desirable.

    Job Standorte

    Map of company locations
    • Standort Wien

      Österreich

    Themen mit denen du dich im Job beschäftigst

    Das ist dein Arbeitgeber

    OSCE

    OSCE

    Wien

    Die OSZE – die Organisation für Sicherheit und Zusammenarbeit in Europa – ist mit 57 Teilnehmerstaaten weltweit die größte regionale Sicherheitsorganisation. Sie setzt sich durch politischen Dialog über gemeinsame Werte und nachhaltige praktische Arbeit dafür ein, mehr als eine Milliarde Menschen in den Genuss von Stabilität, Frieden und Demokratie zu bringen.

    Description

  • Gründungsjahr
    1991
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Öffentlicher Dienst, Verbände
  • Logo OSCE

    Senior ERP Applications Assistant

    Gehalt
    ab 6.260 € Brutto/Monat
    Ort
    Wien
    Arbeitsmodell
    Onsite

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