Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 2.620 € Brutto/Monat
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In diesem Job bist du der erste Ansprechpartner für IT-Anfragen und -Vorfälle, bearbeitest Support-Tickets, unterstützt bei der Geräteverwaltung und gewährleistest eine reibungslose Nutzererfahrung.
Job Technologien
Deine Rolle im Team
- Excellent research needs state-of-the-art IT infrastructure and innovative digital services.
- With a team of about 50 experts, we will redesign the Institute's digital landscape over the next few years and implement an ambitious digital transformation programme to facilitate the rapid growth of the Institute.
- As part of our strategy, we are planning to put an emphasis on a smooth user experience and great customer service.
- As part of our IT Support team, you will be the face to our users and play a crucial role in the first contact and the user experience for our employees.
- Your responsibilities include:
- Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site.
- Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance.
- Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity.
- Support onboarding and offboarding of ISTA employees including device enrolment, software deployment, account setup, and secure decommissioning.
- Document recurring issues, maintain knowledge base articles, and follow IT support workflows according to ITIL best practices.
Unsere Erwartungen an dich
Qualifikationen
- Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing.
- Ability to work independently, prioritise tasks, and maintain high-quality service.
- Understanding of script languages like PowerShell, Python and bash is a plus.
- Proficiency in English, good working knowledge of German is a plus.
Erfahrung
- Experience in end-user IT support.
- Experience with macOS or Linux is a plus.
- Solid understanding of service management processes based on ITIL and experience in working with ITSM tools.
- Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience.
Unser Angebot
- This position comes with possible overpayment depending on education, qualification and work experience.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Das ist dein Arbeitgeber
Institute of Science and Technology Austria (ISTA)
Das Institute of Science and Technology Austria (ISTA) ist ein Grundlagenforschungsinstitut, das sich der naturwissenschaftlichen Forschung auf internationalem Spitzenniveau sowie der Ausbildung von PhD & Postdoc Student:innen verschrieben hat.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom, Bildungswesen, Wissenschaft, Forschung
IT Support Specialist
- Gehalt
- ab 2.620 € Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 1.974 € netto/Monat
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
