Job
- Level
- Senior
- Job Feld
- Application, Project
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 70.000 € Brutto/Jahr
- Ort
- Graz, Linz, Wien, Berlin, Regensburg
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle entwickelst du moderne Contact Center Lösungen und entwirfst technische Konzepte für Genezy, Novomind und Microsoft Dynamics 365, während du eng mit Kunden und Vertriebsteams zusammenarbeitest.
Job Technologien
Deine Rolle im Team
- We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms.
- In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions.
- You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center.
- Act as the Lead Solution Architect in pre-sales engagements for contact center projects.
- Design end-to-end contact center architectures, including: Omnichannel routing (voice, chat, e-mail, messaging), IVR / call flows / routing logic, Voice-, Mail- and Chatbots, Workforce and quality components.
- Lead technical solution workshops with customers.
- Translate business and service requirements into concrete platform architectures.
- Define integration concepts with CRM systems (especially MS Dynamics 365).
- Support RFPs, proposals, estimations and solution presentations.
- Collaborate with delivery teams to ensure architectural feasibility and scalability.
- Act as a trusted advisor for customers in service and contact center modernization initiatives.
Unsere Erwartungen an dich
Qualifikationen
- Strong hands-on knowledge of Contact Center solutions at least, ideally with one of the following platforms: Genesys (Cloud or Engage), Novomind, Dynamics 365 Contact Center.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong pre-sales mindset: solution design, demos, presentations, customer discussions.
- Excellent communication and presentation skills with ability to engage both technical and business audiences.
- Fluency in English and German.
Erfahrung
- You are a motivated and experienced CX consultant with several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect.
- Experience in integration contact center platforms with surrounding systems (e.g. CRM, 3rd party AI, IAM, etc.).
Unser Angebot
- We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance.
- We offer you an opportunity to create the future of a growing, fast-developing, and important sector.
- We believe that our organizational culture is an important part of enabling you to be successful.
- We provide a flexible hybrid work model as part of our culture and way of working.
- The annual gross salary for this position will start from € 70.000,00 on a full-time basis, depending on your qualifications and experience.
- Our aim is to provide you with a salary package that is both competitive and reflective of your relevant experience, while also aligning with current market standards.
Benefits
Mehr Netto
Essen & Trinken
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Tieto Austria GmbH
Graz, Wien, Linz
Wir sind ein führendes Technologie-Unternehmen mit Standorten in Wien, Graz und Linz sowie in zahlreichen HomeOffices. Mit einem Team von rund 300 hochqualifizierten Mitarbeiter:innen sind wir ständig bestrebt, uns weiterzuentwickeln und zu wachsen. Unsere Kund:innen vertrauen auf unsere Lösungen, und deshalb suchen wir kontinuierlich nach neuen Talenten.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Senior Contact Center Solution Architect / Pre-Sales Lead
- Gehalt
- ab 70.000 € Brutto/Jahr
- Ort
- Graz, Linz, Wien, Berlin, Regensburg
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
