Job
- Level
- Erfahren
- Job Feld
- IT, Support, Project
- Anstellung
- Teilzeit / Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 58.700 bis 93.950€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle koordinierst du den Service Desk, bearbeitest Kundenanfragen, verwaltest Eskalationen und entwickelst Prozesse zur Sicherstellung einer effizienten Serviceleistung im Bereich Dispensing Pyxis/PIC.
Deine Rolle im Team
- As part of the "Global Customer Service" (GCS) department, the Service Desk Coordinator provides operational support to the team of Service Desk specialists who interact directly with customers.
- Coordinate and oversee Service Desk operations for Dispensing Pyxis/PIC products.
- Ensure efficient handling and resolution of customer inquiries and incident tickets through 1st and 2nd Level Support.
- Act as the primary point of contact for customers, managing and resolving internal and external escalations.
- Coordinate day-to-day team activities and drive a strong operational focus.
- Manage workload distribution and resource allocation to ensure effective service delivery.
- Provide operational guidance and support to Service Desk Specialists.
- Develop, implement, and continuously improve Service Desk processes and procedures.
- Own, monitor, and report on Service KPIs and ensure compliance with Service Level Agreements (SLAs).
- Build and maintain strong relationships with external service partners, suppliers, and stakeholders.
- Organize and lead regular partner meetings to review performance and identify improvement opportunities.
- Prepare service performance reports, analyses, and recommendations for the business.
- Collaborate closely with Sales, Engineering, Product Management, and other internal departments to ensure an integrated service approach.
- Maintain and enhance the Service Desk knowledge base, documentation, and training materials.
- Support the introduction of new products, services, and operational processes within the Dispensing Pyxis/PIC portfolio.
- Drive service excellence, customer satisfaction, and continuous operational improvement.
- Contribute to the development and scaling of Service Desk structures, standards, and best practices.
Unsere Erwartungen an dich
Qualifikationen
- Completed business or technical training.
- Excellent written and verbal communication skills in English are required. Proficiency in Spanish is preferred.
- Proficiency in using common service desk tools and MS Office applications.
- Strong communication and organizational skills.
- A structured and results-oriented approach to work.
- Strong customer focus and problem-solving skills.
- Ability to work in a team and act independently.
- Flexibility and willingness to learn new technologies and products (Dispensing Pyxis/PIC).
Unser Angebot
- At BD, we reward, support and develop our associates through our comprehensive Total Rewards program.
- We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.
- Our salary or hourly rate ranges reward associates fairly and competitively.
- We regularly review these ranges and factors, such as location, contribute to the range displayed.
- Our pay is based on the role and the necessary skills and education to perform it successfully.
- The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location.
- Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Benefits
Work-Life-Integration
Essen & Trinken
Gesundheit, Fitness & Fun
Mehr Netto
Job Standorte
Das ist dein Arbeitgeber
Becton Dickinson Austria GmbH
Wien, Wien
BD ist eines der weltweit führenden Medizintechnologie-Unternehmen, das medizinische Einmalartikel, Gerätesysteme und Reagenzien produziert und vertreibt. Mit dem Ziel, die Gesundheitsversorgung von Menschen in aller Welt zu verbessern, leistet BD Großes!
Description
- Gründungsjahr
- 1961
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Gesundheitswesen, Soziales
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(3 Bewertungen)3.4
Culture
3.5Workingconditions
3.6Engineering
3.3Career Growth
3.3
Partner Management & Service Desk Coordinator
- Gehalt
- 58.700 bis 93.950€ Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.40.409 bis 59.187 € netto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
