Job
- Level
- Senior
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 70.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle leitest du die Reaktion auf kritische IT-Vorfälle, koordinierst technische Teams, analysierst Probleme und entwickelst Notfallpläne, um die Geschäftskontinuität zu gewährleisten und die Serviceverfügbarkeit zu optimieren.
Job Technologien
Deine Rolle im Team
- Lead and coordinate the response to major incidents, ensuring rapid service restoration and minimal business impact.
- Act as incident commander during critical outages, coordinating cross-functional technical teams and providing timely stakeholder communication throughout the incident lifecycle.
- Drive problem management activities by identifying root causes, maintaining the problem backlog, and supporting the implementation of permanent fixes.
- Produce and present business availability reports, translating service metrics and incident data into meaningful insights for senior management.
- Conduct Business Impact Analyses (BIA) and develop, maintain, and test Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).
- Coordinate crisis management activities and support post-crisis reviews to strengthen organisational resilience.
- Drive continuous improvement by refining incident and problem management processes, playbooks, escalation paths, and response procedures.
- Promote knowledge sharing by documenting lessons learned, facilitating post-incident reviews, and mentoring less experienced team members.
Unsere Erwartungen an dich
Qualifikationen
- Strong understanding of incident, problem, availability, and business continuity management.
- Strong troubleshooting and investigative skills with a structured approach to root-cause analysis.
- Excellent collaboration skills with the ability to coordinate across technical and business teams under pressure.
- Clear and professional communication skills, including confidence presenting to senior management.
- Ability to remain calm and make decisions in high-pressure, time-critical situations.
Erfahrung
- 5+ years of experience managing major incidents within complex IT environments.
- Hands-on experience with ServiceNow, including Incident, Problem, and Availability/CMDB modules.
- Experience supporting knowledge sharing through documentation, post-incident reviews, or mentoring is an advantage.
Unser Angebot
- We believe great work happens when people feel supported, inspired, and balanced.
- By investing in our employees, we create an environment where everyone can thrive and reach their full potential.
- This commitment has been recognized through our Great Place to Work(R) certification.
- The minimum gross annual salary for this position according to the applicable collective agreement is 70.000 EUR gross/year (full-time basis, paid in 14 salaries).
- A higher salary is possible depending on qualifications and experience.
Benefits
Gesundheit, Fitness & Fun
- ⚽️Tischkicker o. Ä.
- 🧘♀️Massage, Yoga o. A.
- 🏋🏿♂️Fitness Angebote
- 🎳Team Events
- 🙂Gesundheitsförderung
- ♿️Barrierefreiheit
- 👩⚕️Betriebsarzt
Essen & Trinken
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Die globale interaktive Geschäftseinheit Greentube von NOVOMATIC ist der weltweit führende Full-Service-Anbieter im Online- und Mobile Gaming Sektor und Vorreiter bei der Entwicklung und Bereitstellung state of the art gaming Lösungen.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)3.4
Culture
3.6Workingconditions
4.1Engineering
2.9Career Growth
3.1
Senior Incident Manager
- Gehalt
- ab 70.000 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 46.429 € netto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
