Job
In dieser Rolle führst du technische Communities, bearbeitest komplexe Kundenbeschwerden und koordinierst funktionsübergreifende Analysen zur Verbesserung der Produktqualität und Patientensicherheit in digitalen Lösungen.
Deine Rolle im Team
- As a Network Technical Lead within the Digital Solutions Chapter of Post Market Quality (PMQ), you will lead the technical community responsible for a portfolio of Roche's Digital Solutions, ensuring we continue to deliver the highest standards of quality, reliability, and patient safety after our products reach the market.
- You provide technical leadership for the investigation and resolution of the most complex customer complaints, product quality issues, and patient allegations across Roche's Digital Solutions portfolio.
- You coordinate cross-functional investigations involving software engineers, product teams, quality experts, and global affiliates to ensure timely, evidence-based root cause analysis.
- You enable teams to make sound technical decisions while ensuring compliance with quality and regulatory requirements.
- You identify trends emerging from field experience and customer feedback, driving proactive improvements that enhance product quality, reliability, and patient safety.
- You partner closely with Engineers and Sub Chapter leads to continuously improve engineering practices, investigation approaches, and way of working across the Digital Solutions Chapter.
Unsere Erwartungen an dich
Ausbildung
- A degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
Qualifikationen
- Demonstrated success leading through influence in matrix organizations, bringing together diverse stakeholders to achieve common technical goals.
- Strong technical background in modern software development, cloud technologies, distributed systems, DevOps practices, or digital health solutions.
- Passion for coaching engineers, building technical communities, and developing people through mentorship rather than formal line management.
- Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and make sound technical decisions in complex environments.
- Outstanding communication and stakeholder management skills, with the ability to influence at all organizational levels.
- Fluent in English, both written and spoken.
Erfahrung
- Extensive experience in software engineering, software architecture, or technical leadership within complex cloud-based and distributed software environments.
Unser Angebot
- Employment contract.
- Annual bonus payment based on your performance.
- Private healthcare (LuxMed packages) and group life insurance (UNUM).
- Training, language courses, and diversified career paths are available.
- Recharge Days (2 days off per quarter).
- Take time Program (up to 3 months of leave to use for any purpose).
- Flex Location (possibility to perform our work from different places in the world for a certain period of time).
- Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
- Stock share purchase additions.
- Yearly sales of company equipment and many more!
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
Das ist dein Arbeitgeber
Als größtes Biotech-Unternehmen der Welt entwickeln wir von Roche Medikamente, die Therapiestandards in den Bereichen Onkologie, Immuno-Onkologie, Infektionskrankheiten und Neurologie verbessern. Außerdem sind wir der weltweit führende Anbieter von In-vitro-Diagnostika sowie Pionier im Diabetesmanagement.
- Deutsch
- Etablierte Firma
- Full Remote, Hybrid, Onsite
- Pharma, Chemie, Biotech
Arbeitgeber-Reviews
- Arbeitsbedingungen
- 4,7
- Engineering
- 3,3
- Karriere
- 3,6
- Teamkultur
- 4,3
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