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Tech Support Engineer

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Ketryx

Job

  • Level
    Erfahren
  • Job Feld
    IT, Network, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 50.000 € Brutto/Jahr
  • Ort
    Wien
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Technologien

    Deine Rolle im Team

    • Serve as primary IT support contact for Boston and Vienna offices.
    • Prioritize and manage multiple requests.
    • Handle device provisioning and user lifecycle management (onboarding/offboarding).
    • Ensure reliable operation of Google Workspace and macOS environments across the company.
    • Monitor performance and troubleshoot issues across company devices.
    • Own Ketryx internal IT support channel.
    • Support security & compliance initiatives.

    Unsere Erwartungen an dich

    Qualifikationen

    • Proficiency with Google Workspace, Microsoft Office, and macOS.
    • Clear communication skills with non-technical users.
    • Documentation skills for creating user guides and procedures.
    • Solid understanding of networks, security, and device management.
    • Fluency in English.
    • Basic scripting (PowerShell, Bash) for automation tasks.
    • Patience when explaining complex concepts.
    • Problem-solving and analytical thinking.
    • Proactive approach to identifying potential issues.

    Erfahrung

    • 2-4 years of experience in IT support or similar roles.
    • Experience with identity management/SSO systems.
    • Experience with ticketing systems (ServiceNow, Jira, Zendesk).
    • Experience with Mobile Device Management (MDM).
    • Experience with backup and recovery procedures.

    Benefits

    Gesundheit, Fitness & Fun

    Job Standorte

    Map of company locations
    • Standort Wien

      Standort Wien

      Österreich

    Themen mit denen du dich im Job beschäftigst

    Das ist dein Arbeitgeber

    Ketryx

    Ketryx

    Ketryx fokussiert sich auf innovative Lösungen im Bereich der medizinischen Softwareentwicklung, insbesondere für Software as a Medical Device und Connected Devices. Die Plattform vereinfacht die Softwareentwicklung und gewährleistet die Einhaltung regulatorischer Standards.

    Description

  • Unternehmenstyp
    Startup
  • Arbeitsmodell
    Full Remote, Hybrid, Onsite
  • Branche
    Gesundheitswesen, Soziales
    • Logo Ketryx

    Tech Support Engineer

    Ketryx
    Gehalt
    ab 50.000 € Brutto/Jahr
    Ort
    Wien
    Arbeitsmodell
    Hybrid, Onsite

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