Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Leoben
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position entwickelst du die ServiceNow-Plattform weiter, verwaltest Kernfunktionen, und implementierst neue Module, während du eng mit Teams zur Optimierung von Prozessen und zur Behebung technischer Probleme zusammenarbeitest.
Job Technologien
Deine Rolle im Team
- The IT Service Management Process Specialist plays a key role in ensuring the stability, scalability, and continuous improvement of the ServiceNow platform.
- This position is responsible for maintaining core system functionality, implementing enhancements, and supporting the integration of new modules in alignment with industry best practices.
- The administrator also contributes to the development and execution of service management processes, particularly those related to technical services.
- Depending on the focus area, the position emphasizes either platform/infrastructure administration or end-user-oriented configuration and process support.
- Administer and configure core ServiceNow functionalities.
- Develop and maintain workflows, business rules, UI policies, script includes, and other platform components.
- Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution.
- Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices.
- Collaborate with cross-functional teams to implement new features and improve existing processes.
- Troubleshoot and resolve technical issues within the ServiceNow environment.
- Document configurations, processes, and changes for internal knowledge sharing.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Qualifikationen
- Good spoken and written language skills both in English and German.
- Intercultural competences due to international cooperation.
- Good communication, problem-solving, and interpersonal skills.
- Documentation skills - able to clearly summarize and document processes and validation results.
- Ability to understand end-user needs and translate them into tool configurations and process improvements.
Erfahrung
- Minimum of 4 years of experience in tool administration and development.
- Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., Jira Service Management).
Unser Angebot
- A meaningful role with opportunities for long-term growth in an international environment.
- Chance to actively contribute to AT&S´ success and to create value.
- A structured and tailor-made onboarding program along with continual training opportunities.
- Modern company canteen with freshly prepared meals every day.
- Free parking spaces and available e-charging stations.
- Diverse health measures and a wide range of employee benefits.
- The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.
Benefits
Work-Life-Integration
Mehr Netto
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
AT & S Austria Technologie & Systemtechnik Aktiengesellschaft
Hinterberg, Leoben
AT&S hat sich zu einem Technologieführer in der PCB-Branche entwickelt: Kernbereiche sind Mobilgeräte, Automotive, Industrie, Medizin, Luftfahrt und innovative Verpackungen.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Elektronik, Automatisation, Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.7
Workingconditions
4.6Career Growth
3.5Culture
3.7Engineering
3.0
IT Service Management Process Specialist
- Ort
- Leoben
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
