Job
- Level
- Erfahren
- Ort
- Graz
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.267 € Brutto/Monat
Job Zusammenfassung
In dieser Rolle analysierst, diagnostizierst und behebst du komplexe Netzwerkvorfälle in LAN, WAN und Cloud-Umgebungen, nutzt dabei Tools wie Wireshark und Azure Monitor zur Optimierung der Netzwerkleistung.
Job Technologien
Deine Rolle im Team
- Reporting to the Operations Department and working within the Customer Service organization, you will play a key role in analyzing, diagnosing, and resolving complex incidents related to network infrastructures and the interconnection of our business solutions.
- Analyze, diagnose, and resolve complex network incidents affecting our solutions and customer environments, including LAN, WAN, VPN, Wi-Fi, security and site-to-site connectivity.
- Use network monitoring and diagnostic tools such as Wireshark, Nmap, and network supervision platforms to identify, qualify, and locate anomalies.
- Analyze logs and metrics from cloud platforms, particularly through Azure Monitor and Azure Log Analytics, to troubleshoot incidents and optimize network performance.
- Perform network testing, audits, and performance analysis to identify the root causes of incidents and service degradation.
- Produce detailed incident reports, document investigations, and provide recommendations to prevent recurrence.
- Take ownership of incidents through to full resolution, coordinating with internal teams and external partners when required.
- Maintain and continuously improve the technical knowledge base, including troubleshooting procedures and diagnostic guides.
- Train and support internal teams on network troubleshooting best practices and incident resolution techniques.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree or equivalent in Computer Science, Networking, Telecommunications or a related field.
Qualifikationen
- Strong knowledge of network architectures and protocols, including TCP/IP, VLAN, VPN, Wi-Fi, and related technologies.
- Strong ability to analyze logs and metrics in cloud environments, particularly using Azure Monitor and Azure Log Analytics.
- Good knowledge of cloud, virtualization, and hybrid environments, including Azure and VMware.
- Mandatory certifications: Microsoft Azure Fundamentals (AZ-900) or equivalent, and Cisco Certified Network Professional (CCNP) or equivalent.
- Customer-oriented working style.
- Good communication skills.
- Friendly and strong team player.
- Curious, eager to learn, and motivated to contribute to innovative technical projects.
- Excellent German and English skills, both written and spoken.
Erfahrung
- Significant experience in network administration, monitoring, troubleshooting, and advanced technical support.
- Advanced hands-on experience with Wireshark and network analysis tools such as Nmap, monitoring platforms, and equivalent diagnostic solutions.
- Proven experience in diagnosing and resolving complex network incidents, including security-related issues and network performance optimization.
Unser Angebot
- VusionGroup has an international presence in 19 countries.
- In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
- The work is fast paced, challenging, and ambitious.
- Here, you will feel valued for your contributions as we reinvent modern commerce-together.
- VusionGroup is a place where people feel safe, happy, and respected.
- We offer programs and benefits to support you in whatever comes next in your life.
- For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Vusion Group GmbH
Die Vusion Group GmbH ist ein renommierter Anbieter von innovativen digitalen Labels und Retail IoT-Lösungen. Mit über 350 namhaften Einzelhandelskunden in Europa, Asien und Amerika zählt sie zu den globalen Marktführern.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Network Support Expert
- Gehalt
- ab 3.267 € Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 2.327 € netto/Monat
- Ort
- Graz
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
