Job
- Level
- Erfahren
- Job Feld
- IT, BI, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position gewährleistest du technischen Support für Endnutzer im SAP-Service, bearbeitest Störmeldungen und Serviceanfragen und pflegst ERP-Daten für HRM, Reisen und Finanzen. Du koordinierst auch die Zusammenarbeit mit Stakeholdern.
Job Technologien
Deine Rolle im Team
- Under the supervision of the IT Service Desk Team Lead, and the overall guidance of the Chief of COR/DIT, the SAP Service Desk Assistant will be primarily responsible for providing technical support to end-users both at Headquarters and in the Field.
- Act as point of contact for responding, resolving, escalating and tracking all incidents and service requests received by the UNDO IT Service desk.
- Provide support in ERP related requests and incidents mainly in HRM, Travel and Finance modules.
- Maintain various ERP common maintenance tables (CMT) and other systems master data.
- Provide IT Support for the ongoing operations of various UNIDO application systems.
- Assist in the development and maintenance of ITS SOPs, Work Instructions as well as work related documents.
- Assist in the development and maintenance of IT systems user guides, manuals and FAQs.
- Act as the focal point between IT and the stakeholders such as requirements gathering, communicating implementation plans and coordinating the testing.
- Perform any other related duties as assigned.
Unsere Erwartungen an dich
Ausbildung
- Completed higher secondary education, high school diploma or equivalent is required.
Qualifikationen
- Formal training or certification in IT, Service Desk Administration or any relevant field is desirable.
- Relevant certifications such as ITIL Foundation in IT Service Management is an asset.
- Fluency in written and spoken English is required.
- Fluency and/or working knowledge of another official UN language, is desirable.
Erfahrung
- Minimum of three (3) years of working experience in the area of IT Service desk or IT support is required.
- Experience in providing user support and technical assistance for SAP system is required.
- Experience with IT Service Management (ITSM) tools such as TopDesk, Jira, Open Source Ticket Request System (OTRS), ServiceNow, etc., is required.
- Experience in Account Management in Microsoft Active Directory and Microsoft Exchange is an asset.
- Any relevant working experience, preferably within the UN system or in a multicultural environment is desirable.
Benefits
Mehr Netto
Work-Life-Integration
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
UNO Vereinte Nationen
Wien
Die Wiener UNO-Zentrale, auch oft "UNO City" genannt, ist eine von vier Hauptsitze der Vereinten Nationen. Neben New York, Genf und Nairobi gehört die österreichische Hauptstadt zu den bedeutendsten Standorten der international vernetzten Organisation. Mehr als 4.000 Mitarbeiter aus über 110 Ländern arbeiten in Wien für verschiedene UN-Einrichtungen.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 1979
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- NGO, NPO, Vereine
SAP Service Desk Assistant
- Ort
- Wien
- Arbeitsmodell
- Onsite
