Job
- Level
- Lead
- Ort
- Stadt Dornbirn
- Arbeitsmodell
- Onsite
- Job Feld
- IT, System, Security
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Position definierst du Standards für IT-Service-Management und Compliance, optimierst Prozesse, erstellst Governance-Richtlinien und leitest Verbesserungsinitiativen für eine globale IT-Umgebung.
Job Technologien
Deine Rolle im Team
- Take a leading role in shaping how Corporate IT operates globally. As Director Service Excellence & Compliance, you will define common standards for IT service management, operational quality, compliance and resilience, while driving continuous improvement across platforms, teams and service partners.
- You will work across the IT organization to strengthen service quality, operational maturity, audit readiness and business continuity, creating greater consistency and transparency across our global Corporate IT environment.
- Accountable for the integrated CIT operating model and mandatory standards applied consistently across Platform Owners, internal support teams and current or future service suppliers, without exception unless formally approved.
- Define governance, roles, decision rights, review cadences, templates, controls and performance measures while preserving delivery accountability with Platform Owners.
- Accountable for and continuously improve standards for incident, major incident, service request, problem, change, service catalogue, escalation, operational readiness and support models.
- Define the knowledge-management framework, including mandatory service definitions, runbooks, support models, monitoring guides, recovery procedures, escalation matrices, known errors, operational risks, audit evidence and supplier operating documentation.
- Define templates, mandatory content, classification, retention and review cycles; Platform Owners maintain accurate content.
- Establish independent operational assurance across all platforms, internal operations and service suppliers, covering service quality, availability, process compliance, major incidents, operational maturity, knowledge quality and recovery readiness.
- Design operational KPIs and lead service reviews, assurance reporting, escalation and improvement tracking. Supplier assurance is operational; commercial supplier ownership remains with the designated CIT commercial role.
- Accountable for the CIT ISO 27001 ISMS, Local ISM, control-ownership matrix, central audit-evidence model and readiness reporting.
- Coordinate internal audits, external audits and certification bodies; ensure accountable control and evidence owners are assigned and findings are remediated transparently.
- Accountable for the CIT managed part of the business-continuity and disaster-recovery framework for critical platforms, including business-impact analysis, RTO/RPO, recovery ownership, documented procedures, testing, lessons learned and periodic certification.
- Govern operational security standards for backup, monitoring, patching, vulnerability remediation and security-incident procedures, while control execution remains with Platform Owners and process owners.
- Accountable for the continual service improvement framework, maturity model and improvement pipeline across ITSM, knowledge, audit readiness, recovery readiness, service quality and operational excellence.
- Drive root-cause analysis, automation opportunities, systemic process improvements and transparent closure of agreed actions across platforms and partners.
Unsere Erwartungen an dich
Ausbildung
- University degree in Information Technology, Computer Science, Business Administration or a comparable discipline.
Qualifikationen
- Relevant certifications in IT service management, ISO 27001, risk, audit, security, knowledge management or business continuity are advantageous.
- Proven ownership of enterprise-wide ITSM and assurance frameworks in a complex matrix and multi-supplier environment.
- Ability to define mandatory standards, provide objective assurance, influence senior stakeholders and drive measurable improvement without taking over service ownership.
Erfahrung
- Senior leadership experience in global IT operations, service management, operational excellence, resilience and compliance.
Unser Angebot
- Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees.
- Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg.
- Company Pension Scheme: A retirement plan customized to meet individual requirements.
- Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth.
- Commuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Zumtobel Group AG
Dornbirn
Die Zumtobel Group ist einer der führenden internationalen Anbieter von hochwertigen Lichtlösungen, Komponenten und Services mit einer Präsenz in mehr als 90 Ländern.
Description
- Gründungsjahr
- 1950
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Handel, Bau, Immobilien, Haustechnik
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(1 Bewertung)4.0
Career Growth
4.0Engineering
3.4Workingconditions
4.6Culture
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Director IT Service Excellence & Compliance
- Ort
- Stadt Dornbirn
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
