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Product Owner - Network Operations Center

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REWE Group Österreich

Job

  • Level
    Lead
  • Job Feld
    IT, Network, Project
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 85.000 € Brutto/Jahr
  • Ort
    Gemeinde Wiener Neudorf
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In dieser Rolle entwickelst du die NOC-Produktvision und -roadmap, priorisierst Aufgaben mit Stakeholdern und sorgst für die Einhaltung von SLAs, während du Prozesse zur kontinuierlichen Verbesserung und Performance-Reporting vorantreibst.

    Job Technologien

    Deine Rolle im Team

    • Own the NOC product vision and roadmap; prioritize with stakeholders and the team; manage budget and results.
    • Ensure operational stability, SLA/OLA compliance and continuous improvement across monitoring, alerting and incident/problem processes.
    • Establish transparent performance reporting with KPIs (e.g., MTTA, MTTR, incident volume trends, availability).
    • Lead cross‑functional coordination during operational incidents; provide clear, timely communication to business and IT leadership.
    • Define and maintain runbooks, workflows, escalation paths; drive operational discipline and readiness of 24/7 processes.
    • Drive Operational Excellence & Continuous Improvement: elevate ITIL process maturity, standardize workflows, and improve monitoring & incident workflows.
    • Vendor & Partner Management: manage telecom providers, MSPs and tooling vendors; ensure performance, SLAs and service integration.
    • Risk management for network operational stability; lead crisis management during major incidents.

    Unsere Erwartungen an dich

    Ausbildung

    • Education: Matura/HTL; University degree is a plus. Fluent English; German is an advantage.

    Qualifikationen

    • Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units.
    • Demonstrated leadership in high‑pressure situations; crisp, audience‑appropriate communication during incidents.
    • ITSM/ITIL process understanding at leadership level (incident, problem, change).
    • Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting (no deep hands‑on required).
    • Tools: ServiceNow, Jira, Confluence (or equivalents).

    Erfahrung

    • More than 10 years of experience in mission‑critical IT operations and/or operational service leadership (NOC/SOC/IT Ops).
    • Proven experience leading teams in shift or 24/7 environments (directly or indirectly).

    Unser Angebot

    • Flat hierarchies and short decision-making channels.
    • A family-friendly company culture with flexible working hours and remote working options available according to your individual needs.
    • Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education).
    • A lunch allowance.
    • Staff shopping and travel discounts.
    • Extensive workplace wellness programme including fitness classes, massages, etc.
    • An industry-standard, attractive and performance based annual gross salary starting at 85.000 Euro (on a full-time basis) with the possibility of higher pay according to experience and qualifications.

    Benefits

    Mehr Netto

    Gesundheit, Fitness & Fun

    Work-Life-Integration

    Essen & Trinken

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    Map of company locations

    • Standort Gemeinde Wiener Neudorf

      Industriezentrum NÖ-Süd, Straße 3, Objekt 16

      2355 Wiener Neudorf

      Österreich

    Das ist dein Arbeitgeber

    REWE Group Österreich

    REWE Group Österreich

    Wien, Premstätten, Wiener Neudorf, Wien

    Die IT-Sparte der REWE Group Österreich entwickelt mit über 500 Mitarbeiter:innen innovative IT-Produkte und Services, die das Einkaufserlebnis in den Märkten von BILLA, BILLA PLUS, PENNY, BIPA und ADEG revolutionieren. Mit Kund:innen und Partner:innen in Österreich, Italien und neun weiteren europäischen Ländern wird jeden Tag an neuen Retail-Lösung gearbeitet. In crossfunktionaler Zusammenarbeit ergänzen sich Kolleg:innnen aus verschiedene Bereichen - von Consulting bis operations - zu einer Einheit um digitalisiert Handel voranzutreiben.

    Description

  • Unternehmensgröße
    250+ Employees
  • Gründungsjahr
    1953
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Full Remote, Hybrid, Onsite
  • Branche
    Handel, Internet, IT, Telekom

    • Dev Reviews

    by devworkplaces.com

    Gesamt

    (4 Bewertungen)
    3.8

    • Workingconditions

      3.8

    • Career Growth

      4.3

    • Engineering

      3.4

    • Culture

      3.6
    Alle Dev Reviews auf devworkplaces.com
    Logo REWE Group Österreich

    Product Owner - Network Operations Center

    REWE Group Österreich
    Gehalt
    ab 85.000 € Brutto/Jahr
    Ort
    Gemeinde Wiener Neudorf
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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