Job
- Level
- Lead
- Ort
- Salzburg
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.748 € Brutto/Monat
Job Zusammenfassung
In dieser Rolle entwickelst du die globale IT-Support-Organisation, optimierst ITSM-Prozesse und leitest das Team bei der Umsetzung von Automatisierungen sowie KI-Lösungen zur Verbesserung der Servicequalität.
Job Technologien
Deine Rolle im Team
- Lead and develop the global IT support organization and ensure consistent service standards across all locations.
- Manage support performance through relevant KPIs, SLAs, and service quality targets to continuously improve service delivery.
- Standardize and optimize ITSM processes, escalation paths, and support guidelines for efficient and scalable operations.
- Identify and implement process improvements, automation opportunities, and AI-supported support solutions.
- Collaborate closely with IT leadership, local IT teams, and business stakeholders to align support services with business needs.
- Manage critical incidents, service risks, and escalations, and derive sustainable improvement measures.
Unsere Erwartungen an dich
Qualifikationen
- Proven ability to define KPIs, create performance transparency, and translate insights into concrete improvement actions.
- Strong leadership, communication, and stakeholder management skills, with the ability to explain technical topics in a clear and business-oriented way.
- Structured, solution-oriented working style with a strong service mindset, decision-making ability, and resilience in critical support situations.
Erfahrung
- Several years of experience leading global or internationally distributed IT support, service desk, or IT operations teams.
- Strong knowledge of IT Service Management, ideally based on ITIL, as well as experience with ticketing systems, SLA management, and service reporting.
- Experience with Jira and Confluence is an advantage
- Experience in process optimization, standardization, automation, and the implementation of digital or AI-supported support solutions.
Unser Angebot
- The minimum gross salary for this position is EUR 3,748,13 per month on a full-time basis.
- We offer a compensation package that significantly reflects your skills and experience.
Benefits
Work-Life-Integration
Mehr Netto
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NovaTaste Austria GmbH
NovaTaste Austria GmbH ist ein weltweit führendes Unternehmen in Geschmacksinnovation. Wir bieten maßgeschneiderte und nachhaltige Lösungen für Lebensmittelhersteller, Metzger und Gastronomiebetriebe. Unser Ziel ist es, die Art und Weise, wie die Welt Essen erlebt, zu revolutionieren.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Nahrungs-, Genussmittel
Head of Global IT Services & Support
- Gehalt
- ab 3.748 € Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 2.601 € netto/Monat
- Ort
- Salzburg
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
