Job
- Level
- Erfahren
- Ort
- Graz
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 49.000 € Brutto/Jahr
Job Zusammenfassung
In dieser Position arbeitest du eng mit Kunden und Partnern zusammen, bearbeitest technische Anfragen zu medizinischen Geräten und bereitest individuelle Lösungen sowie Angebote vor. Dabei führst du Wartungen und Schulungen durch und dokumentierst deine Arbeit.
Deine Rolle im Team
- Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
- Handle customer complaints, service requests, and repair inquiries via phone and email.
- Provide remote technical support and troubleshooting.
- Support the field sales team with technical questions and the development of customer-specific solutions.
- Prepare customized quotations for maintenance services, spare parts, and repairs.
- Perform maintenance and repair work at customer and distributor sites.
- Plan and coordinate maintenance appointments.
- Conduct technical service training for customers and distribution partners.
- Support customers with active and expiring maintenance contracts.
- Create and maintain technical documentation, including service and repair manuals.
Unsere Erwartungen an dich
Ausbildung
- Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field.
Qualifikationen
- Excellent German and English skills, both written and spoken.
- Strong technical understanding and analytical thinking.
- Proficient in Microsoft Office applications.
- Basic ERP knowledge is desirable.
- Valid Category B driver's license.
- Open, communicative personality with strong interpersonal skills.
- Self-motivated, proactive, and able to work independently with a high level of personal responsibility.
Erfahrung
- Experience with a CRM system is an advantage.
Unser Angebot
- Education and training.
- Flexible working hours.
- Employee discounts.
- Home office.
- 15-minute paid break.
- Dogs allowed.
Benefits
Work-Life-Integration
Essen & Trinken
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
tyromotion GmbH
Graz
Die Tyrotherapy ermöglicht es Ihnen, durch innovative technologiegestützte Rehabilitationsgeräte mit einem unersetzlichen Expertenwissen zu arbeiten und Spaß bei der Therapie zu haben.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Gesundheitswesen, Soziales, Elektronik, Automatisation
Technical Support Engineer
- Gehalt
- ab 49.000 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 35.024 € netto/Jahr
- Ort
- Graz
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
