Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.843 € Brutto/Monat
- Ort
- Graz
- Arbeitsmodell
- Hybrid
Job Zusammenfassung
In dieser Position konfigurierst du Support-Tools, optimierst Abläufe und entwickelst KI-gestützte Lösungen, während du Kundenanliegen analysierst und dokumentierst, um die Effizienz im Kundenservice zu steigern.
Job Technologien
Deine Rolle im Team
- You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs.
- You jump into customer conversations, which help you to understand issues first-hand and turn insights into process improvements.
- You manage our CRM licenses (e.g., Zendesk), configure triggers, continuously improve our setup, and identify opportunities.
- You proactively contribute ideas to enhance the customer experience and increase support efficiency through system-driven solutions.
- You document technical and operational processes to ensure transparency and scalability.
- After a transition period, you help develop and refine AI-driven support solutions, including agent logic and performance tracking.
- You collaborate closely with cross-functional teams to align automation goals with customer service excellence and transform service processes into scalable, automated workflows.
Unsere Erwartungen an dich
Qualifikationen
- You bring experience with CRM and ticketing systems like Zendesk, Microsoft Dynamics, or Salesforce, including setting up automation, triggers, and account structures.
- You are confident in managing and documenting processes, preferably in structured environments.
- You have experience in working with automation, AI, and new technologies in customer support.
- You speak and write fluently in both English and German.
- You have an analytical, detail-oriented, and solution-focused mindset, combining innovative thinking with practical service needs.
- You take ownership and actively look for ways to improve workflows and systems.
Erfahrung
- You have at least 3 years of experience in technical customer support or support operations, with a strong focus on customer service.
Benefits
Work-Life-Integration
- 😇Zeit für ehrenamtliche Tätigkeit
- 🕺No Dresscode
- 🧳Relocation Package
- 🅿️Mitarbeiterparkplatz
- 🙅♂️No All-In-Verträge
- 🏝Extra Urlaubstage
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
- 🍼Kinderbetreuung
- 🏖️Workation
Gesundheit, Fitness & Fun
- 🤫Ruheräume
- 👨🏻🎓Paten- & Mentor- Programm
- 🧠Psychische Gesundheitsv.
- 🚲Fahrradabstellplatz
- ♿️Barrierefreiheit
- 🎳Team Events
- 🏋🏿♂️Fitness Angebote
Mehr Netto
Essen & Trinken
Job Standorte
Standort Graz
Münzgrabenstraße 92
8010 Graz
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Nuki Home Solutions
Graz
We shape the way people access homes by providing a seamless and connected experience. Our products are simple, make life easier, and are trusted companions to our customers. Nuki is a place where our employees have priority, where this week’s ideas develop into next week’s new features. We are not afraid of making quick decisions, and when mistakes happen, we use them as an opportunity for further development. Innovation is more than just a trend; it is part of our DNA. We are European market leader and preferred partners of leading companies like Amazon, Apple, Google, and Airbnb. As of today, our smart access solutions have been sold over 200,000 times. More importantly, we have not lost any of our curiosity and are still constantly striving for new things.
Description
- Unternehmensgröße
- 50-249 Employees
- Gründungsjahr
- 2014
- Sprachen
- Deutsch, Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid
- Branche
- Elektronik, Automatisation, Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)Workingconditions
4.5Career Growth
4.5Engineering
4.1Culture
4.5
Support Automation Process Specialist
- Gehalt
- ab 3.843 € Brutto/Monat
- Ort
- Graz
- Arbeitsmodell
- Hybrid
- Easy Apply
- Easy Apply
