Arbeitsplatz Bild Nuki Home Solutions
Logo Nuki Home Solutions

Tools Automation Specialist CRM

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support, System
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 3.175 € Brutto/Monat
  • Ort
    Graz
  • Arbeitsmodell
    Hybrid
  • Job Zusammenfassung

    In diesem Job entwickelst du unser CRM-System, automatisierst Abläufe und entwirfst innovative Lösungen, um das Kundenerlebnis durch Prozesse wie Trigger und Automationen nachhaltig zu verbessern.

    Job Technologien

    Deine Rolle im Team

    • You manage and continuously develop our CRM and ticketing system (e.g., Zendesk), adapting it to our service requirements – including license management, triggers, automations, and workflows.
    • You design automated processes and proactively contribute ideas to sustainably improve the customer experience.
    • You document technical and operational processes to ensure transparency and scalability.
    • After an onboarding phase in our Customer Support, you collaborate with other teams to develop automated support solutions – from AI-based agents to performance tracking systems.
    • You combine automation and excellent customer service by identifying manual processes and transforming them into automated workflows.

    Unsere Erwartungen an dich

    Qualifikationen

    • You have an interest in AI, automation, and modern support technologies – ideally with first experience using AI tools in customer service.
    • You have excellent German and English skills, both written and spoken.
    • You work in an analytical, detail-oriented, and solution-focused manner, combining innovative thinking with a practical understanding of service needs.
    • You take responsibility and actively seek opportunities to improve processes and systems.

    Erfahrung

    • You have at least 2 years of experience working with CRM and ticketing systems such as Zendesk, Microsoft Dynamics, or Salesforce, and you know how to configure automations, triggers, and account structures.

    Benefits

    Work-Life-Integration

    Gesundheit, Fitness & Fun

    Mehr Netto

    Essen & Trinken

    Job Standorte

    Map of company locations
    • Standort Graz

      Standort Graz

      Münzgrabenstraße 92

      8010 Graz

      Österreich

    Themen mit denen du dich im Job beschäftigst

    Das ist dein Arbeitgeber

    Nuki Home Solutions

    Nuki Home Solutions

    Graz

    We shape the way people access homes by providing a seamless and connected experience. Our products are simple, make life easier, and are trusted companions to our customers. Nuki is a place where our employees have priority, where this week’s ideas develop into next week’s new features. We are not afraid of making quick decisions, and when mistakes happen, we use them as an opportunity for further development. Innovation is more than just a trend; it is part of our DNA. We are European market leader and preferred partners of leading companies like Amazon, Apple, Google, and Airbnb. As of today, our smart access solutions have been sold over 200,000 times. More importantly, we have not lost any of our curiosity and are still constantly striving for new things.

    Description

  • Unternehmensgröße
    50-249 Employees
  • Gründungsjahr
    2014
  • Sprachen
    Deutsch, Englisch
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid
  • Branche
    Elektronik, Automatisation, Internet, IT, Telekom
  • Dev Reviews

    by devworkplaces.com

    Gesamt

    (2 Bewertungen)
    4.4
    • Workingconditions

      4.5
    • Career Growth

      4.5
    • Engineering

      4.1
    • Culture

      4.5
    Alle Dev Reviews auf devworkplaces.com
    Logo Nuki Home Solutions

    Tools Automation Specialist CRM

    Gehalt
    ab 3.175 € Brutto/Monat
    Ort
    Graz
    Arbeitsmodell
    Hybrid
    Easy Apply
    Easy Apply

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