Arbeitsplatz Bild Nuki Home Solutions
Logo Nuki Home Solutions

Tools Owner CRM

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support, System
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 3.175 € Brutto/Monat
  • Ort
    Graz
  • Arbeitsmodell
    Hybrid
  • Job Zusammenfassung

    In dieser Rolle entwickelst du Support-Tools weiter, identifizierst Automatisierungspotenziale und implementierst Lösungen. Du dokumentierst Prozesse und arbeitest eng mit dem Customer Support-Team für einen reibungslosen Betrieb zusammen.

    Job Technologien

    Deine Rolle im Team

    • You manage and further develop our support tools (e.g., Zendesk, Confluence, Trello, Azure DevOps) – from setup and automation to reporting.
    • You identify automation opportunities within our support processes and implement new solutions in collaboration with the Internal Tools team.
    • You work closely with the Customer Support team to align tools and processes with day-to-day operations.
    • You drive the adoption of AI-powered solutions in Customer Support – from chatbots to automated workflows.
    • You document structures, processes, and best practices to make knowledge scalable and easily accessible.
    • You serve as the primary point of contact for all matters related to our support systems, ensuring everything runs smoothly.

    Unsere Erwartungen an dich

    Qualifikationen

    • You have a passion for process optimization, automation, and the use of AI in customer service.
    • You are technically savvy and eager to explore new tools – experience with Atlassian, Azure DevOps, or similar platforms is a plus.
    • You work analytically and solution-oriented, with a focus on making processes more efficient.
    • You communicate clearly in German and English, and you collaborate well with different internal teams.
    • You are curious, proactive, and motivated to ensure systems work simply and smartly.

    Erfahrung

    • You have initial professional experience with support or CRM systems such as Zendesk, Freshdesk, Salesforce, or Microsoft Dynamics.

    Benefits

    Work-Life-Integration

    Gesundheit, Fitness & Fun

    Mehr Netto

    Essen & Trinken

    Job Standorte

    Map of company locations
    • Standort Graz

      Münzgrabenstraße 92

      8010 Graz

      Österreich

    Themen mit denen du dich im Job beschäftigst

    Das ist dein Arbeitgeber

    Nuki Home Solutions

    Nuki Home Solutions

    Graz

    We shape the way people access homes by providing a seamless and connected experience. Our products are simple, make life easier, and are trusted companions to our customers. Nuki is a place where our employees have priority, where this week’s ideas develop into next week’s new features. We are not afraid of making quick decisions, and when mistakes happen, we use them as an opportunity for further development. Innovation is more than just a trend; it is part of our DNA. We are European market leader and preferred partners of leading companies like Amazon, Apple, Google, and Airbnb. As of today, our smart access solutions have been sold over 200,000 times. More importantly, we have not lost any of our curiosity and are still constantly striving for new things.

    Description

  • Unternehmensgröße
    50-249 Employees
  • Gründungsjahr
    2014
  • Sprachen
    Deutsch, Englisch
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid
  • Branche
    Elektronik, Automatisation, Internet, IT, Telekom
  • Dev Reviews

    by devworkplaces.com

    Gesamt

    (2 Bewertungen)
    4.4
    • Workingconditions

      4.5
    • Career Growth

      4.5
    • Engineering

      4.1
    • Culture

      4.5
    Alle Dev Reviews auf devworkplaces.com
    Logo Nuki Home Solutions

    Tools Owner CRM

    Gehalt
    ab 3.175 € Brutto/Monat
    Ort
    Graz
    Arbeitsmodell
    Hybrid
    Easy Apply
    Easy Apply

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