Job
- Level
- Lead
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.396 € Brutto/Monat
- Ort
- Villach
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle führst du das Deskside-Support-Team, koordinierst Aufgaben, gewährleistest qualitätsgerechte Problemlösung, analysierst Leistungskennzahlen und implementierst Verbesserungen im IT-Service.
Deine Rolle im Team
- Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
- Assign tasks, monitor performance, and provide regular feedback to team members.
- Foster a positive and collaborative team environment.
- Ensure timely and effective resolution of IT support requests and incidents.
- Monitor Deskside performance metrics and implement improvements as needed.
- Coordinate with other IT teams to ensure seamless service delivery.
- Develop and maintain standard operating procedures (SOPs) for deskside support.
- Ensure adherence to ITIL best practices and organizational policies.
- Identify and implement process improvements to enhance service efficiency and effectiveness.
- Oversee the management of incidents and problems, ensuring root cause analysis and resolution.
- Maintain and update the Known Error Database (KEDB) and knowledge base.
- Ensure accurate tracking and management of IT assets and inventory.
Unsere Erwartungen an dich
Qualifikationen
- Familiarity with ITIL framework and best practices.
- Strong technical knowledge of IT hardware, software, and networks.
- Proficiency in Deskside and asset management tools.
- Strong leadership and team management skills.
- Ability to motivate and mentor team members.
- Strong analytical and problem-solving skills.
- Ability to analyze performance metrics and identify areas for improvement.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with end-users and IT teams.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
Erfahrung
- Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
- Experience with remote support tools and technologies.
Job Standorte
Das ist dein Arbeitgeber
Lam Research AG
Villach
Die Lam Research Corporation ist ein langjähriger Führer auf dem Gebiet der Herstellung von Produktionsmaschinen für die Halbleiterindustrie. Das Unternehmen weltweit mit über 6600 Mitarbeitern und Standorten in Asien, Europa und Nordamerika.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 1980
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Elektronik, Automatisation
Deskside Support Team Lead
- Gehalt
- ab 3.396 € Brutto/Monat
- Ort
- Villach
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
