Job
- Level
- Senior
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 70.000 bis 75.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position verwaltest du IT-Service-Prozesse, optimierst die CMDB, entwickelst Dashboards für Service-Performance und setzt ITIL-Standards um, um eine stabile IT-Service-Lieferung zu gewährleisten.
Job Technologien
Deine Rolle im Team
- Manage and coordinate IT service delivery processes including Incident, Problem, Change, Asset and Configuration Management.
- Ensure timely resolution of incidents and problems, minimizing business impact and improving service stability.
- Maintain and optimize the Configuration Management Database (CMDB) and related documentation.
- Develop and maintain dashboards and reports for service performance, SLAs, and KPIs.
- Facilitate efficient communication between IT teams, business units, and external stakeholders during incidents and changes.
- Support the implementation and optimization of ServiceNow workflows for ITSM processes.
- Ensure ITSM processes align with internal policies and external standards (e.g., ITIL, ISO 27001) and support during audits.
- Support onboarding and training of junior team members.
- Support Business Continuity Management.
Unsere Erwartungen an dich
Qualifikationen
- Strong knowledge of ITSM processes (Incident, Change, Problem, and Configuration Management) for online business platforms.
- Certified in ITIL (Foundation, Practitioner, Expert, or Managing Professional).
- Skilled in leading workshops and facilitating process improvements.
- Proficient in Service Management tools.
- Excellent written and verbal English communication skills.
- A structured, organized, and reliable approach to work.
- Highly self-motivated, responsible, and resilient under pressure.
- A collaborative team player with a strong learning mindset.
- Open-minded and eager to explore new topics and technologies.
Erfahrung
- Minimum of 5 years experience working in an IT Service Management (ITSM) area.
- Experience with internal and external audits.
- Proven experience in process design and implementation.
Benefits
Gesundheit, Fitness & Fun
- ⚽️Tischkicker o. Ä.
- 🧘♀️Massage, Yoga o. A.
- 🏋🏿♂️Fitness Angebote
- 🎳Team Events
- 🙂Gesundheitsförderung
- ♿️Barrierefreiheit
- 👩⚕️Betriebsarzt
Essen & Trinken
Work-Life-Integration
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Die globale interaktive Geschäftseinheit Greentube von NOVOMATIC ist der weltweit führende Full-Service-Anbieter im Online- und Mobile Gaming Sektor und Vorreiter bei der Entwicklung und Bereitstellung state of the art gaming Lösungen.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.5
Workingconditions
4.3Engineering
3.0Culture
4.0Career Growth
3.0
Senior IT Service Management Specialist
- Gehalt
- 70.000 bis 75.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
