Job
- Level
- Erfahren
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bist du für den Support von VoIP-Systemen zuständig, führst technische Trainings durch, verwaltest Konfigurationen und unterstützt Kunden bei der Bereitstellung von Sprachtelefondiensten.
Job Technologien
Deine Rolle im Team
- The purpose of this role is to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems, managing requirements engineering, network configurations, and system deployments.
- This includes training customer employees and maintaining communication, always focusing on customer satisfaction.
- Deployments (remote or on-site incl. international travelling)
- Support Sipwise customers in terms of set-up and operation of voice telephony and stay in continuous communication with them.
- Technical trainings in English (remote or on customer´s site)
- 2nd level support for and monitoring of customer projects
- Ticketing / bug tracking, troubleshoot and fix.
- Testing: Reconfigure Sipwise lab environments to closely match customer configurations or to new scenarios
- On-call duty (extra paid, max. 1 week/month)
- Leading Demo sessions for potential customers (remote) with Sales colleague
Unsere Erwartungen an dich
Qualifikationen
- Good knowledge in Linux
- Understanding of (Cisco) switches and/or dynamic routing protocols
- Fluent in English, spoken and written
- Willingness to travel (max. 10%)
- Networking knowledge
- SQL with focus on MySQL user and admin skills
Erfahrung
- Professional experience in VoIP (SIP protocol)
- Experience with SIP-devices, IP- and Ethernet-networks
Benefits
Essen & Trinken
Work-Life-Integration
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Sipwise GmbH
Brunn Am Gebirge
Sipwise entwickelt Software auf Basis von Open Source und liefert Kern-Telekommunikations-Switching-Infrastruktur, um bestehende Legacy zu ersetzen und neue over-the top (OTT) Dienste für Telekom Betreiber zu ermöglichen.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
VoIP Systems Operations Engineer
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
