Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.000 € Brutto/Monat
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In diesem Job bearbeitest du IT-Serviceanfragen und -vorfälle, unterstützt Anwender vor Ort und remote und implementierst maßgeschneiderte Lösungen in einem komplexen IT-Umfeld.
Job Technologien
Deine Rolle im Team
- Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site.
- Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance.
- Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity.
- Plan and implement custom solutions, particularly for researchers, based on the existing IT infrastructure and digital services.
- Support onboarding and offboarding of ISTA employees including device enrolment, software deployment, account setup, and secure decommissioning.
- Identify recurring issues, ensure adequate documentation, and maintain knowledge base articles.
- Identify gaps in process efficiency, propose and drive improvements, and follow IT support practices according to ITIL.
Unsere Erwartungen an dich
Qualifikationen
- A deep understanding of IT system architecture, various operating systems, and IT infrastructure components.
- Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing.
- Ability to work independently, prioritise tasks, and maintain high-quality service.
- Ability to analyse workflows, identify bottlenecks, and translate the findings into optimised process.
- Proactive, solution-driven mindset with the ability to balance daily operations and a focus on continuous improvements.
- Proficiency in English, good working knowledge of German is a plus.
Erfahrung
- Several years of experience in end-user IT support and a proven track-record in complex IT environments.
- Good experience with either macOS or Linux is a plus.
- In-depth understanding of support-related service management processes based on ITIL and experience in working with ITSM tools.
- Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Standort Gemeinde Klosterneuburg
3400 Niederösterreich
Österreich
Das ist dein Arbeitgeber
Institute of Science and Technology Austria (ISTA)
Das Institute of Science and Technology Austria (ISTA) ist ein Grundlagenforschungsinstitut, das sich der naturwissenschaftlichen Forschung auf internationalem Spitzenniveau sowie der Ausbildung von PhD & Postdoc Student:innen verschrieben hat.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom, Bildungswesen, Wissenschaft, Forschung
IT Support Engineer
- Gehalt
- ab 3.000 € Brutto/Monat
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
