Job
- Level
- Erfahren
- Job Feld
- Data, Back End
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job entwickelst du KI-gestützte Dialogflüsse in Deutsch für E-Commerce, optimierst den Nutzerfluss mithilfe von Datenanalysen und implementierst Lösungen zur Automatisierung und Problemlösung.
Job Technologien
Deine Rolle im Team
We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We are looking for an UX Expert (Great UX/UI Experiences, Animations with Framer, ...) who’s ready to take ownership of the UI of Chatarmin.
You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.
- Build and iterate conversational AI flows for German (chat, email and voice) that feel human, helpful, and on-brand for e‑commerce.
- Fine-tune and orchestrate LLMs and tools so the bot actually solves problems: orders, returns, tracking, product recommendations, etc.
- Design, implement, and test prompt chains, retrieval flows, and guardrails to reduce hallucinations and keep answers tight.
- Work with real customer transcripts to find edge cases, failure modes, and opportunities to make conversations smoother and faster.
- Collaborate closely with product, CX, and engineering to ship improvements weekly, not quarterly.
- Measure impact with clear metrics (CSAT, FRT, resolution rate, automation rate) and use data to decide what to build next.
Aufgabenverteilung
Neue Features
Maintenance, Bugfixing
Dokumentation
Organisation
Meetings
Unsere Erwartungen an dich
Qualifikationen
- Native-level German and strong English. You deeply understand tone, du/Sie, and how real people actually talk in support conversations.
- Comfort working with data: logs, analytics, A/B tests, and user feedback to improve models and flows.
- You move fast: you can prototype in days, not weeks, and you are not afraid to ship, learn, and iterate.
Erfahrung
- 3+ years in software engineering or applied ML, preferably with experience in NLP, conversational AI, or LLM-based products.
- Strong coding skills in TypeScript/Node.js, and experience working with APIs (OpenAI, Anthropic, Vercel AI SDK etc.).
- Hands-on experience building or integrating chatbots, automations, or backend services in production.
- Bonus: experience with ecommerce, CRM, or CX tools (Shopify, Klaviyo, Intercom, Zendesk, etc.).
Benefits
- Young, highly motivated team with zero ego
- Speed over politics: If you have an idea, run with it
- Direct impact on the company and the product
- Real growth opportunities - we promote from within. This is a place to build your career
- Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income
Interview Process
- Send your Portfolio of Work for proof of great UX
- 1 Take home assesment Design
- 15-min call with CTO
Benefits
Work-Life-Integration
Mehr Netto
Gesundheit, Fitness & Fun
Essen & Trinken
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
chatarmin.com GmbH
Wien
WhatsApp CRM focused on eCommerce vertical specifically Shopify, Klaviyo and Shopware. Franchise and Retail digitalize their marketing mix through Chatarmin. Get 90% opening rate and 30% click through rates in the world's most-used messenger app. Scalably and GDPR-compliant through Chatarmin.
Description
- Unternehmensgröße
- 1-49 Employees
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Voice AI Developer
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Easy Apply
- Easy Apply
