Job
- Level
- Senior
- Job Feld
- Data, Project
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.725 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position entwickelst du effiziente End-to-End-Kundenprozesse und gestaltest deren Analyse und Optimierung, während du aktiv an der AI-Transformation und der Implementierung eines neuen Kundenmanagementsystems arbeitest.
Job Technologien
Deine Rolle im Team
- Based in Head Office Operations, this senior expert role drives E2E business process excellence within Operational Excellence, with a clear focus on customer processes and customer journeys.
- It combines business analysis, process/project management, efficiency management, AI-enabled automation and continuous improvement, including credit card-related processes and support in developing a new customer management system.
- Act as senior expert for E2E design, analysis, optimization and governance of customer processes and customer journeys.
- Drive AI Transformation hands-on to create measurable impact on simplification, automation, productivity, quality, speed and customer experience.
- Coordinate cross-functional customer process and project initiatives with Product Management, IT, Operations, the Customer Data Management Tribe, Compliance, agile teams and RBI experts.
- Support the development of a new customer management system by translating process, customer and business requirements into future-ready solution designs.
- Turn customer, business and expert input into AI-supported process designs, user stories and measurable outcomes with clear business impact.
- Support agile/hybrid delivery by clarifying requirements, managing dependencies and ensuring transparency.
- Embed regulatory, compliance, risk and legal requirements in process designs and deliverables.
- Manage process performance via KPIs, service levels and operational data.
Unsere Erwartungen an dich
Qualifikationen
- Strong E2E customer process expertise, including customer journeys, process governance, operational excellence and continuous improvement.
- Sound knowledge of banking operations, customer needs, operational risk, compliance and regulatory requirements.
- Strong stakeholder management, communication, facilitation and structuring skills; fluent English and German advantageous for Austrian Raiffeisen Sector collaboration.
Erfahrung
- 5+ years in customer process management, business analysis, process/project management, digital banking, payments, credit cards or banking operations, preferably in a senior expert role.
- Experience in requirements engineering, user stories, specifications, agile/hybrid delivery and cross-functional collaboration.
- Strong AI skills and hands-on experience with AI tools such as Anthropic, Microsoft Copilot, Gemini or comparable GenAI solutions; ability to identify AI use cases and translate them into process improvements.
Unser Angebot
- Work Life Balance: flexible working hours & extensive hybrid working possibilities.
- Meaningful Career Options: to develop personally & professionally.
- Learning: as part of our DNA & culture.
- Easy Moving: work permit support.
- Easy Commuting: free public transport pass.
- Canteen: healthy, tasty, and heavily subsidized.
- Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.).
- Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets).
- Free: Salary account and credit card.
- Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc.
- In accordance with Austrian legal requirements, the minimum salary for this position is EUR 3.725,93 gross per month under the applicable Banking Collective Agreement.
- The actual salary is typically higher and will be determined individually based on your qualifications, professional experience, and the specific requirements of the role.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Mehr Netto
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Raiffeisen Bank International AG
Wien, Wien
Die RBI ist in Österreich als führende Bank tätig und betrachtet auch Zentral- und Osteuropa (CEE) als ihren Heimmarkt. In CEE verfügt sie über ein engmaschiges Netzwerk an Tochterbanken, Leasinggesellschaften und einer Reihe von spezialisierten Finanzdienstleistungsunternehmen in 17 Märkten.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2010
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Banken, Finanz, Versicherung
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(4 Bewertungen)4.1
Career Growth
4.0Culture
4.4Workingconditions
4.7Engineering
3.6
Senior Expert Business Processes & AI Transformation
- Gehalt
- ab 3.725 € Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 2.590 € netto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
