Job
- Level
- Senior
- Job Feld
- IT, Support, Test/QA
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 63.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle wirst du zum Experten für das Sentry-Produkt, unterstützt Kunden bei technischen Anfragen, behebst Bugs und trägst zur Dokumentation bei, während du Echtzeit-Support über verschiedene Kanäle leistest.
Job Technologien
Deine Rolle im Team
- Become a Sentry product expert.
- Answer inbound Support requests about Sentry's product and usage of our SDK's.
- Contribute to our community and social support channels.
- Triage, reproduce and report product bugs as well monitor as escalations to engineering.
- Manage and curate customer feedback in our open source repos.
- Contribute to team wide goals and initiatives and support knowledge base documentation internal guides and demos.
- Providing real-time support to customer via chat, email, and video calls during business hours.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Unsere Erwartungen an dich
Qualifikationen
- Proficiency with Python and/or JavaScript, plus other dynamic languages (e.g., Ruby, PHP).
- Exposure to strongly typed or compiled languages (e.g., Java, C#, C++), with understanding of systems-level concepts such as concurrency and memory management.
- Strong understanding of modern software development practices and tools (e.g. CI/CD, API's, microservices, front-end vs. back-end development, observability, debugging, performance monitoring).
- Excellent written and oral communication skills.
Erfahrung
- 8+ years of experience in technical customer support or similar roles in software/SaaS, with direct responsibility for troubleshooting, product guidance, and ensuring customer success.
- Experience with modern frameworks (e.g., Django, Flask, Node.js, React).
- Demonstrated coding experience through internships, personal projects (GitHub), or coding competitions.
Benefits
Work-Life-Integration
Mehr Netto
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Sentry (Functional Software GmbH)
Wien
Sentry ist ein Open-Source-Fehlerverfolgungstool für nahezu alle Programmiersprachen. Unsere Team in Wien konzentriert sich darauf, Softwarelösungen zu entwickeln, die es unseren Kunden erlauben, Milliarden von Ausnahmen aus den populärsten Produkten im Internet zu verarbeiten.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Senior Technical Support Engineer
- Gehalt
- ab 63.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
