Job
- Level
- Erfahren
- Job Feld
- Product
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 46.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle übernimmst du die Verantwortung für den Onboarding-Prozess neuer Kunden, optimierst Arbeitsabläufe und koordinierst eng zwischen Customer Success, Sales, Data Management und Engineering.
Deine Rolle im Team
- Take end-to-end ownership of the onboarding process, ensuring a smooth path for new customers from signup to full product adoption.
- Act as the connective bridge between Customer Success Operations, Sales, Data Management, and Engineering, aligning priorities across teams without formal reporting authority over them.
- Manage dependencies across engineering domains — including integrations, resilience, and supply chain data — to keep onboarding workstreams unblocked and moving.
- Develop a deep understanding of customer needs and how the onboarding journey connects to Prewave's broader product ecosystem.
- Prioritize internal process improvement and dependency management, working closely with key engineering contacts to remove friction from the onboarding experience.
- Operate within our Shape Up framework (6 weeks of building, 2 weeks of cool-down/planning), shaping and scoping onboarding-related work each cycle.
- Collaborate with design and cross-functional stakeholders to continuously refine onboarding workflows as the company scales.
Unsere Erwartungen an dich
Qualifikationen
- Strong stakeholder management skills, with a proven ability to align cross-functional teams (Customer Success, Data, Engineering) around shared priorities.
- Demonstrated ownership mentality — comfortable driving end-to-end outcomes without direct authority over the teams you depend on.
- Solid understanding of dependency management within complex, multi-team processes.
- Openness and enthusiasm toward using AI tools (e.g. Cursor, Gemini, OpenAI-based tools) to support analytical workflows — curiosity over skepticism.
- Based in or willing to work from Vienna, with in-office presence expected two days per week on average.
- Familiarity with onboarding, activation, or customer success workflows specifically.
- Exposure to supply chain risk, data management, or B2B SaaS environments.
- Comfort operating in ambiguous, less-technical PM contexts where influence and alignment matter more than direct execution.
Erfahrung
- 5+ years of experience in Product Management, ideally with a focus on internal tooling, operations, or process-driven products rather than purely technical/feature development.
- Nice to have: Experience working within or adjacent to Shape Up or similar iterative/cycle-based product methodologies.
- Experience working with integrations or resilience-related engineering teams.
Unser Angebot
- Minimum EUR 46,000 gross annually based on the collective agreement, the actual compensation being tailored to your qualifications, experience, and the role.
- Flexible hours and hybrid working.
- Your birthday off.
- MyClubs partnership.
- Mental health support.
- Regular health check-ups and initiatives.
- Company-wide training.
- Fun team events.
- Device of choice.
- Work from anywhere - up to 8 weeks a year.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Mehr Netto
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Prewave
Wien
Prewave is an AI startup building a global supply chain intelligence platform. Our technology analyzes social & news media in 50+ languages and detects and predicts disruption and sustainability risks. It is our goal to make local risks globally visible in order to make tomorrow’s supply chains more transparent, resilient and sustainable.
Description
- Unternehmensgröße
- 1-49 Employees
- Gründungsjahr
- 2017
- Sprachen
- Deutsch, Englisch
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom, Wissenschaft, Forschung
Product Manager
- Gehalt
- ab 46.000 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 33.215 € netto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
