Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.112 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle bist du der zentrale Ansprechpartner für IT-Anfragen, bearbeitest 1st und 2nd Level-Support, analysierst und löst technische Probleme und unterstützt bei der Installation sowie Dokumentation von IT-Systemen.
Deine Rolle im Team
- Single Point of Contact (SPOC): After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
- 1st and 2nd level support: Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
- Error analysis and troubleshooting: Independently processing and solving hardware and software issues.
- Documentation: Maintaining support tickets and creating solution documentation.
- Installation and configuration: Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
- Forwarding complex inquiries to 3rd-level support or external partners.
- Commissioning and maintenance of various client systems (including PCs, notebooks, telephones, and smartphones).
- Creating and updating operating system and user manuals.
- Actively initiating improvement measures in the organizational areas and supporting their implementation.
Unsere Erwartungen an dich
Ausbildung
- Solid education with a high school diploma (HAK, HTL) or completed IT technician apprenticeship.
Qualifikationen
- Excellent communication skills: Polite, friendly, and patient interaction with customers is a matter of course for you.
- Broad technical IT knowledge and a keen interest in IT systems and technology.
- Perfect German and good English language skills.
Erfahrung
- Relevant professional experience of at least 3 to 5 years as an IT support technician.
- Experience in user and IT support in an IT service desk environment and with ticket systems.
Unser Angebot
- Challenging and varied field of activity in one of Austria's most traditional and dynamic scientific institutions (ÖAW).
- Work in a central downtown location with flexible flexitime arrangements.
- Benefits and attractive social benefits (paid lunch break, company pension, voluntary allowances, etc.).
- The minimum basic salary for this position is € 3.112,58 gross per month, according to the collective agreement of the Austrian Academy of Sciences.
- The actual salary will consider your professional and personal skills as well as your previous work experience.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Das ist dein Arbeitgeber
Österreichische Akademie der Wissenschaften
Wien
Die Österreichische Akademie der Wissenschaften (ÖAW) ist die größte außeruniversitäre Grundlagenforschungseinrichtung in Österreich. 1847 gegründet, hat sie den Auftrag „die Wissenschaft in jeder Hinsicht zu fördern“.
Description
- Gründungsjahr
- 1847
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Wissenschaft, Forschung
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(2 Bewertungen)3.5
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IT-Support Techniker
- Gehalt
- ab 3.112 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
