Job
- Level
- Erfahren
- Job Feld
- Web, IT, Support, Back End
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Graz, Wien, Pörtschach am Wörther See
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle analysierst du komplexe Kundenanfragen, entwickelst Lösungsansätze, gewährleistest den reibungslosen Betrieb der Webanwendungen und unterstützt das Kundenpersonal effektiv bei technischen Problemen.
Job Technologien
Deine Rolle im Team
- As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments.
- In this job, you act as an interface between the customer and our project teams.
- Your job’s key responsibilities are: Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team.
- Being responsible for the seamless live operation of client systems together with our Operations Team.
- Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.).
- As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
- Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care.
- Proactively expanding project-specific documentation.
Unsere Erwartungen an dich
Ausbildung
- Ongoing or completed technical education.
Qualifikationen
- Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …).
- Open, communicative, and team player personality.
- Acting calm and professional in difficult customer situations.
- Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential.
- Excellent communication skills in English.
- German skills.
- Basic skills in programming.
Erfahrung
- Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console.
- Several years of experience in business customer management.
Unser Angebot
- While we're one company, each location has unique aspects and benefits.
- Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
- Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
- Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
- Our People Enablement team will support you in finding the best solution for you!
- Company Summit: Exchange professional and personal experiences at our annual in-house conference!
- One of the highlights of our company Summit is the vibrant networking environment it cultivates.
- Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
- Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
- Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
Benefits
Mehr Netto
- 🚙Poolcar
- 💻Notebook zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 🎁Mitarbeitergeschenke
- 📱Handy zur Privatnutzung
- 🚎Verkehrsmittel-Zuschuss
Gesundheit, Fitness & Fun
- 👨🏻🎓Paten- & Mentor- Programm
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 👩⚕️Betriebsarzt
- 🎳Team Events
- 🚲Fahrradabstellplatz
- 🙂Gesundheitsförderung
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Package
- 🅿️Mitarbeiterparkplatz
- 🐕Tiere willkommen
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
At NETCONOMY, we create digital platforms that help global brands become digital leaders. For more than 25 years, we have guided our customers through complex digital transformation journeys, designing intelligent solutions unlock productivity through data and Al and create future-ready business cores. Over 450 professionals across ten European locations make this work possible. What truly defines us is how we work together. Our teams collaborate across locations, with most teamwork happening seamlessly in a remote environment. At the same time, our office locations serve as hubs for in-person exchange and social connection, balanced with the flexibility to also work from home. Not only collaboration but also continuous learning is at the core of our culture. Therefore, we provide diverse development opportunities and evolving career paths across roles and disciplines, empowering our people to learn, develop, and shape their careers in an international environment. Ready to shape the digital future with us? Jump in!
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2000
- Sprachen
- Englisch
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Hybrid
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)Engineering
3.8Career Growth
3.7Workingconditions
4.2Culture
4.5