Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 56.000 € Brutto/Jahr
- Ort
- Linz
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bist du der zentrale Ansprechpartner für alle IT-Vorfälle und Serviceanfragen, bearbeitest technische Störungen und optimierst die Nutzererfahrung in einer multinationalen Umgebung.
Job Technologien
Deine Rolle im Team
- As an IT Service Desk Specialist at LAT Nitrogen, you are the key contact for all IT related incidents, service requests and inquiries for our end-users in the different countries of our operation.
- Your role will be crucial as part of our ITSM service delivery processes, optimizing, and developing LAT Nitrogen IT end-users' knowledge and experience in our IT environment.
- You will use your skills and experience in the context of customer satisfaction, IT communication, security awareness, and high-quality service delivery by the entire IT team.
- The role will require collaboration with team colleagues across all LAT Nitrogen locations, experts from our mother company, and external partners.
- Serve as the single point of contact (SPOC) for all IT-related incidents, service requests, and inquiries raised by the end users.
- Provide 1st line technical troubleshooting and issue resolution, covering workplace devices, applications, connectivity, access, and other standard IT services.
- Ensure accurate categorization, prioritization, and documentation of all tickets in the ITSM system according to defined processes.
- Execute efficient incident management and resolving issues within defined SLAs or escalating to 2nd line/ 3rd line support teams when required.
- Perform service request fulfilment, including account provisioning, access rights changes, device configuration, software installations, and other standard operational tasks.
- Coordinate communication with end-users during the entire request/incident lifecycle to ensure transparency and high-quality service.
- This includes proactive updates on major incidents, planned outages, and other service disruptions.
- Promote a positive end-user experience through time follow-up, showing ownership, and clear management of expectations.
- Maintain accurate and up-to-date asset records, device configuration, and end-user information in the ITSM and device management platforms.
- Work closely with Infrastructure & Workplace and SAP/Application teams to ensure timely resolution of escalated topics.
- Identify recurring issues and contribute to problem management activities through detailed ticket analysis and reporting.
- Build, maintain, and actively promote knowledge sharing by using knowledge base and end-user self-service tools.
Unsere Erwartungen an dich
Ausbildung
- Relevant IT education, formal education can be substituted through significant work experience.
Qualifikationen
- Proactive engagement with end-users and the different support teams.
- Strong involvement in all IT process activities, with a focus on end-user guidance & knowledge building, incident & problem management and service request fulfillment.
- Advance troubleshooting and diagnostic skills.
- Continuous improvement of IT services to ensure they meet the security and efficiency standards.
- Contribution to rising end-user security awareness by integrating 'teach-able moments' into daily IT support.
- Support in KPI-based IT performance and quality management.
- Technical expertise - advance knowledge in M365 applications, Windows 11, Intune - endpoint management, Remote desktop tools, Mobile devices support (iPhone & Android based).
- Technical expertise - basic knowledge in Networking - LAN, VPN, Active Directory, Entra ID, Monitoring tools and other applications supporting IT Infrastructure, Public Cloud (Azure) services - W365, Asset management principles and tools, Printing management system (SafeQ), IT Security aspects of Workplace services (Antivirus, BitLocker, Password manager...).
- Excellent analytical, methodical, and problem-solving skills.
- Strong communication and interpersonal skills, capable of working effectively in a multinational team spread across many locations.
- Fluency in German (C1 level/ native speaker) and English (B2 level), with additional European languages being a significant asset.
Erfahrung
- Experience with a ticketing system (system & workflow management, dashboards & performance reports creation) will be a significant advantage.
- Required experience: 2 years of experience in the defined field of Service Desk responsibility.
Unser Angebot
- A competitive compensation package that rewards your expertise and dedication.
- Opportunities for professional development within a globally recognized company.
- A supportive work environment where innovation and initiative are valued.
- Work-life balance, with remote working opportunities (2 days per week).
- Friendly and human-scale environment with all the advantages of a company with international background.
- Salary starting at € 56,000 for a 38-hour workweek, depending on experience and education.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
LAT Nitrogen Linz GmbH
Die LAT Nitrogen Linz GmbH befindet sich im Herzen des oberösterreichischen Chemieparks. Als führendes Unternehmen vor Ort produziert LAT Nitrogen Düngemittel, Melamin und technische Stickstoffprodukte (TEN). Mit einer Jahresproduktion von 1,5 Millionen Tonnen Pflanzennährstoffen und 450.000 Tonnen Stickstoffprodukten beliefert LAT Nitrogen Kunden in ganz Ost- und Mitteleuropa über ein gut ausgebautes Vertriebsnetz entlang der Donau.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Industrie, Produktion
IT Service Desk Specialist
- Gehalt
- ab 56.000 € Brutto/Jahr
- Ort
- Linz
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
