Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.843 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle berätst du Fachbereiche zu digitalen Lösungen, steigerst die Produktivität durch Prozessautomatisierung und unterstützt die Endnutzer bei der optimalen Nutzung von IT-Diensten und Hardware.
Job Technologien
Deine Rolle im Team
- Providing technical consultancy for enterprise and business applications to business colleagues.
- Adoption and Training to foster digital enablement.
- Providing consultancy for specific groups and work with them how to leverage the existing tool for their benefit.
- Proactively approaching business functions to understand their processes and suggest methods to increase productivity.
- Increasing the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job.
- Embracing agility through process automation and increased focus on stakeholder management and digital employee experience.
- Keeping track of what changes are coming in the enterprise platforms and solutions and analyzing how it can affect employee productivity.
- Automating business processes based on analysis and consultancy with business representatives.
- Act as a digital enabler for our business colleagues & functions.
- Act as the owner of the digital employee experience for the respective site.
- Drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.
- Leverage available data (e.g.: Nexthink, SNOW) for proactive support.
- Support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.
- Manage IT hardware lifecycle management & deskside support processes/managed services for the site.
- Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
- Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.
- Proactively address and follow through on process-improvement ideas.
- Support & drive budgeting process related to the respective site.
- Support local audit, inspection and certification requirements.
- Support local Business Continuity and IT Disaster Recovery planning activities.
- Partner with our internal and external service providers.
Unsere Erwartungen an dich
Qualifikationen
- Manage risks progressively and in a way that leads to opportunity.
- Lean-Agile & Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
- Intellectual curiosity and integrity and has a strong passion for innovation.
- Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications.
- Excellent working knowledge of the ITIL processes in an IT service delivery.
- Solid written and oral communication skills in local and English languages.
- Understanding of MacOS technical background support.
Erfahrung
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
Unser Angebot
- Ambitious and passionate people building meaningful products for a global audience.
- An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams.
- Loads of benefits (Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)
- Flexible working hours and home office policy, 5 weeks vacation.
- An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!
- In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR 3.843 - per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.
Benefits
Mehr Netto
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
mySugr GmbH
Wien
Wir von mySugr bieten eine App-basierte Diabetes-Rundumversorgung, um die täglichen Hürden und Probleme im Therapiealltag zu minimieren. Mit unseren Produkten und dem mySugr Paket stellen wir aufeinander abgestimmte Lösungen zur Verfügung, welche das tägliche Diabetes Management vereinfachen.
Description
- Gründungsjahr
- 2012
- Sprachen
- Englisch
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
IT Workplace Experience Expert
- Gehalt
- ab 3.843 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
