Job
- Level
- Erfahren
- Job Feld
- Support, IT
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 70.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Technologien
Deine Rolle im Team
- As the Team Lead IT Support, you will be at the forefront of our IT services, leading a skilled team responsible for delivering 1st and 2nd level technical support for Windows, macOS, and Linux devices. You will also oversee software support and procurement processes for IT assets, ensuring efficient and timely assistance to our diverse user base.
- Manage our service desk and the IT support for end users and work with other IT teams to resolve incidents and fulfill service requests
- Lead the IT Support team (currently 8 members), providing guidance, mentoring, and fostering a positive work environment
- Install, configure, troubleshoot, and resolve incidents related to computer hardware, software, VoIP equipment, and conference room equipment
- Run our ticketing system (currently OTRS) based on ITIL processes, including a CMDB for IT asset management
- Coordinate and manage hardware & software procurement, license tracking, and compliance with relevant policies and regulations
- Develop and maintain IT support documentation, knowledge base articles, and standard operating procedures
Unsere Erwartungen an dich
Ausbildung
- Degree in Computer Science, Information Technology, or related field (or equivalent work experience)
Qualifikationen
- In-depth knowledge of IT service management, ITIL processes (certification preferred), and ticketing systems
- Familiarity with hardware & software procurement procedures and license management
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
Erfahrung
- Proven experience (minimum 5 years) in providing technical support for Windows, macOS, and Linux devices in an ITIL-driven environment
- First experiences with leadership/supervisory responsibilities, allocating resources and managing service levels
Benefits
Work-Life-Integration
Job Standorte
Standort Wien
Österreich
Das ist dein Arbeitgeber
Institute of Science and Technology Austria (ISTA)
Das Institute of Science and Technology Austria (ISTA) ist ein Grundlagenforschungsinstitut, das sich der naturwissenschaftlichen Forschung auf internationalem Spitzenniveau sowie der Ausbildung von PhD & Postdoc Student:innen verschrieben hat.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom, Bildungswesen, Wissenschaft, Forschung
Teamlead IT Support
- Gehalt
- ab 70.000 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
