Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 35.000 € Brutto/Jahr
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bist du erste Anlaufstelle für Nutzer, bearbeitest Tickets per Telefon, E‑Mail, Remote und vor Ort, priorisierst und verfolgst Vorfälle zur SLA‑Einhaltung und unterstützt bei Geräten, Software, Netz und Nutzerwechseln.
Job Technologien
Deine Rolle im Team
As part of our IT Support team, you will be the face to our users and play a crucial role in the first contact and the user experience for our employees.
- Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site
- Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance
- Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity
- Support onboarding and offboarding of ISTA employees including device enrolment, software deployment, account setup, and secure decommissioning
- Document recurring issues, maintain knowledge base articles, and follow IT support workflows according to ITIL best practices
Unsere Erwartungen an dich
Qualifikationen
- Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing
- Ability to work independently, prioritise tasks, and maintain high-quality service
- Understanding of script languages like PowerShell, Python and bash is a plus
- Proficiency in English, good working knowledge of German is a plus
Erfahrung
- Experience in end-user IT support
- Experience with macOS or Linux is a plus
- Solid understanding of service management processes based on ITIL and experience in working with ITSM tools
- Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Institute of Science and Technology Austria (ISTA)
Das Institute of Science and Technology Austria (ISTA) ist ein Grundlagenforschungsinstitut, das sich der naturwissenschaftlichen Forschung auf internationalem Spitzenniveau sowie der Ausbildung von PhD & Postdoc Student:innen verschrieben hat.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom, Bildungswesen, Wissenschaft, Forschung
IT Support Specialist
- Gehalt
- ab 35.000 € Brutto/Jahr
- Ort
- Gemeinde Klosterneuburg
- Arbeitsmodell
- Hybrid, Onsite
