Job
- Level
- Erfahren
- Job Feld
- IT, Support, Test/QA
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 35.658 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bearbeitest du komplexe technische Kundenanfragen, weist Lösungen aus deiner Software-Expertise nach und erstellst technische Dokumentationen, um Support-Prozesse zu verbessern und Produkte weiterzuentwickeln.
Job Technologien
Deine Rolle im Team
- Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application.
- They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.
- Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently.
- Create technical documentation to serve as a knowledge base for handling support issues.
- Ensure inquiries are responded to within established timeframes and support service levels are achieved.
- Collaborate closely with development and service teams as well as key account management.
- Shape the future of the product by reporting bugs and feature requests.
Unsere Erwartungen an dich
Ausbildung
- Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education.
Qualifikationen
- Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL.
- Basic understanding of software testing concepts.
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
- Development skills in C# or Java.
Erfahrung
- 2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role.
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience.
- Experience with enterprise software applications.
- At least 1-year experience with Tricentis Tosca.
- Experience in SAP products.
- Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.).
- Experience on any leading cloud platform (AWS/Azure/Google Cloud).
- Experience in software testing across the full Software Development Life Cycle (SDLC).
Unser Angebot
- Market conform salary + success-oriented bonus.
- Favorable working atmosphere in a rapidly expanding company.
- Personal and professional development.
- Variety of career opportunities and a wide range of tasks.
- Permanent, full-time employment.
- Hybrid office set up (3 days per week in the office).
- Flexible working hours.
- Public transport ticket (Wiener Linien card).
Benefits
Gesundheit, Fitness & Fun
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 🚲Fahrradabstellplatz
- 👩⚕️Betriebsarzt
- 🙂Gesundheitsförderung
- 🎳Team Events
Mehr Netto
- 💻Notebook zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 📱Handy zur Privatnutzung
- 💵Bonuszahlungen
- 🚎Verkehrsmittel-Zuschuss
Work-Life-Integration
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Tricentis GmbH
Wien
2007 in Wien gestartet, hat Tricentis inzwischen alle Kontinente erreicht. Unser Ziel ist die digitale Transformation durch Continuous Testing zu beschleunigen. Tricentis Tosca verwirklicht die Vision Testautomation auch ohne Programmierkenntnisse zu ermöglichen.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Beratung, Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)3.2
Career Growth
3.3Culture
2.8Engineering
3.3Workingconditions
3.3
Technical Support Engineer
- Gehalt
- ab 35.658 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
