Job
- Level
- Erfahren
- Job Feld
- Project
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 4.500 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position entwickelst du langfristige Kundenbeziehungen, identifizierst Kundenbedürfnisse und arbeitest an innovativen Lösungen, während du eng mit Projektteams zusammenarbeitest und die Kundenzufriedenheit gewährleistest.
Deine Rolle im Team
- Customer Relationship Management
- Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
- Build and maintain strong, long-term customer relationships based on trust and mutual success.
- Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
- Customer Engagement and Ideation
- Explore and support customer-driven ideas, helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders, including CXOs and senior executives, and internal technical or delivery teams.
- Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress, handle escalations, and ensure timely communication with all parties.
- Track performance metrics, report progress, and identify improvement areas.
- Strategic Account Development
- Identify opportunities for upselling, cross-selling, or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.
- Act as the face of Nagarro for existing customers and new prospects conversations with deep domain and organization understanding.
Unsere Erwartungen an dich
Ausbildung
- Bachelor’s degree in Business, IT, Engineering, or a related field; Master’s degree is a plus.
Qualifikationen
- Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively at all levels, including CXO.
- Strong organizational and time management skills, with the ability to manage multiple priorities in parallel.
- Fluent German is a plus; strong English language skills are required.
Erfahrung
- 5+ years of experience in customer engagement, account management, or project management in complex environments.
- Experience in the banking or financial services industry is a strong plus.
- Proven experience working with large offshore and distributed delivery teams is required.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Essen & Trinken
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Nagarro GmbH
Wien
Nagarro ist ein erfahrener Berater und umsetzungsorientierter Partner, der unternehmenskritische IT-Vorhaben begleitet und die Software-Produktivität & Qualität steigert.
Description
- Gründungsjahr
- 1998
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Beratung, Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)4.1
Workingconditions
4.5Engineering
4.6Career Growth
3.2Culture
4.2
Engagement Manager
- Gehalt
- ab 4.500 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
