Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 34.622 € Brutto/Jahr
- Ort
- Graz
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bearbeitest du technische Anfragen, behebst Hardware- und Softwareprobleme und verwaltest Benutzerkonten, während du eng mit System Engineers zusammenarbeitest und IT-Dokumentationen pflegst.
Job Technologien
Deine Rolle im Team
- As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks.
- You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies.
- Being the first point of contact for our internal IT Infrastructure and related topics.
- Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers.
- Managing client and hardware devices.
- Processing requests (e.g., access, hardware, software, etc.) according to approval workflows.
- Acting as the Service Owner for specific services (e.g., overseeing day-to-day operations and driving ongoing service improvements).
- Maintaining our knowledge base.
- Working closely with our System Engineers on roadmap projects and other complex topics.
- Preparing and continuously updating our IT documentation.
Unsere Erwartungen an dich
Ausbildung
- High degree of security awareness.
Qualifikationen
- Advanced knowledge of Client Systems (Windows & Apple).
- Practical insights into IT infrastructures and/or IT-support.
- Basic know-how of network management, Active Directory and Azure/Microsoft 365 Cloud.
- Proactivity and drive to learn.
- Outstanding problem-solving skills.
- Excellent communication skills in English (at least B2 level).
- Willingness to further develop professionally and acquire new skills.
- Advanced knowledge in Azure/Intune/Microsoft365.
- German skills.
Erfahrung
- Experience with the ticketing system ServiceNow.
Benefits
Mehr Netto
- 🚙Poolcar
- 💻Notebook zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 🎁Mitarbeitergeschenke
- 📱Handy zur Privatnutzung
- 🚎Verkehrsmittel-Zuschuss
Gesundheit, Fitness & Fun
- 👨🏻🎓Paten- & Mentor- Programm
- ⚽️Tischkicker o. Ä.
- 🧠Psychische Gesundheitsv.
- 👩⚕️Betriebsarzt
- 🎳Team Events
- 🚲Fahrradabstellplatz
- 🙂Gesundheitsförderung
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Package
- 🅿️Mitarbeiterparkplatz
- 🐕Tiere willkommen
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Essen & Trinken
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. Our mission is to shape the digital leadership of our clients. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions. We help brands design and create unforgettable experiences for their customers by building digital commerce platforms and providing digital strategy consulting. As an SAP Customer Experience and Google Cloud Platform partner, we stand out as a trusted advisor in digital transformation. We are proud of our entrepreneurial culture and a truly passionate, dedicated team. Continuous development of the brightest talents has always been our secret ingredient - and that’s why we would love to meet you!
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2000
- Sprachen
- Englisch
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Hybrid
- Branche
- Internet, IT, Telekom
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