Arbeitsplatz Bild NETCONOMY
Logo NETCONOMY

IT Support Engineer

NETCONOMY

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support, System
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 34.622 € Brutto/Jahr
  • Ort
    Graz
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In dieser Rolle bearbeitest du technische Anfragen, behebst Hardware- und Softwareprobleme und verwaltest Benutzerkonten, während du eng mit System Engineers zusammenarbeitest und IT-Dokumentationen pflegst.

    Job Technologien

    Deine Rolle im Team

    • As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks.
    • You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies.
    • Being the first point of contact for our internal IT Infrastructure and related topics.
    • Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers.
    • Managing client and hardware devices.
    • Processing requests (e.g., access, hardware, software, etc.) according to approval workflows.
    • Acting as the Service Owner for specific services (e.g., overseeing day-to-day operations and driving ongoing service improvements).
    • Maintaining our knowledge base.
    • Working closely with our System Engineers on roadmap projects and other complex topics.
    • Preparing and continuously updating our IT documentation.

    Unsere Erwartungen an dich

    Ausbildung

    • High degree of security awareness.

    Qualifikationen

    • Advanced knowledge of Client Systems (Windows & Apple).
    • Practical insights into IT infrastructures and/or IT-support.
    • Basic know-how of network management, Active Directory and Azure/Microsoft 365 Cloud.
    • Proactivity and drive to learn.
    • Outstanding problem-solving skills.
    • Excellent communication skills in English (at least B2 level).
    • Willingness to further develop professionally and acquire new skills.
    • Advanced knowledge in Azure/Intune/Microsoft365.
    • German skills.

    Erfahrung

    • Experience with the ticketing system ServiceNow.

    Benefits

    Mehr Netto

    Gesundheit, Fitness & Fun

    Work-Life-Integration

    Essen & Trinken

    Job Standorte

    Map of company locations
    • Standort Graz

      Standort Graz

      Brauquartier 2

      8055 Graz

      Österreich

    Themen mit denen du dich im Job beschäftigst

    Das ist dein Arbeitgeber

    NETCONOMY

    NETCONOMY

    Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin

    Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. Our mission is to shape the digital leadership of our clients. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions. We help brands design and create unforgettable experiences for their customers by building digital commerce platforms and providing digital strategy consulting. As an SAP Customer Experience and Google Cloud Platform partner, we stand out as a trusted advisor in digital transformation. We are proud of our entrepreneurial culture and a truly passionate, dedicated team. Continuous development of the brightest talents has always been our secret ingredient - and that’s why we would love to meet you!

    Description

  • Unternehmensgröße
    250+ Employees
  • Gründungsjahr
    2000
  • Sprachen
    Englisch
  • Unternehmenstyp
    Digitale Agentur
  • Arbeitsmodell
    Hybrid
  • Branche
    Internet, IT, Telekom

    • Dev Reviews

    by devworkplaces.com

    Gesamt

    (2 Bewertungen)
    4.0

    • Engineering

      3.8

    • Career Growth

      3.7

    • Culture

      4.5

    • Workingconditions

      4.2
    Alle Dev Reviews auf devworkplaces.com
    Logo NETCONOMY

    IT Support Engineer

    NETCONOMY
    Gehalt
    ab 34.622 € Brutto/Jahr
    Ort
    Graz
    Arbeitsmodell
    Hybrid, Onsite
    Easy Apply
    Easy Apply
    Direkt Bewerben

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