Job
- Level
- Erfahren
- Job Feld
- IT, Application, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
Job Zusammenfassung
In dieser Position unterstützt du Kunden bei der technischen Integration unserer E-Invoicing API in Europa und bereitest den Markteintritt in Polen vor, indem du API-Fehler analysierst und Lösungen anbietest.
Job Technologien
Deine Rolle im Team
- You will be the primary technical guide for customers integrating our E-Invoicing API.
- This role combines immediate impact with strategic growth: you will support our existing European customer base (Italy, Spain, France, and Germany) while acting as the key "Subject Matter Expert" for our upcoming expansion into the Polish market.
- Your mission is to ensure readiness for the KSeF mandate and guarantee that customer data moves seamlessly from their systems to the tax authorities.
- You will spend your day deep-diving into JSON payloads, XML files, and API logs to understand exactly why a transaction failed.
- We expect you to work smarter, not harder, leveraging AI tools to parse complex validation reports and generate code snippets that solve problems instantly.
- You are not just a support agent; you are a troubleshooter, a teacher, and a technical advisor.
- Guide customer development teams through the technical integration of our API across our active markets.
- You will help them map internal data to standard formats like Peppol BIS, UBL, or FatturaPA.
- As we ramp up for Poland, you will test and support specific Polish integration flows (e.g., mapping to the FA(2) structure for KSeF).
- Analyze and resolve complex validation errors.
- You tell the customer exactly which field is missing or malformed, whether it's a VAT ID in a Spanish invoice or a session token for a Polish gateway.
- Help customers debug their integration using tools like Postman or cURL, providing actionable technical insights rather than generic advice.
- Create developer-centric documentation.
- You might write a guide on "Handling Cross-Border VAT" today, and a guide on "How to authenticate with KSeF via fiskaly" tomorrow.
- You will identify technical friction points in our API and report them to Product and Engineering—specifically ensuring our product fits the needs of the Polish market.
Unsere Erwartungen an dich
Qualifikationen
- You are comfortable working with REST APIs and have a deep understanding of data formats like JSON and XML.
- You are not afraid of opening a large XML file to find a syntax error.
- You know your way around developer tools (Postman, cURL, Log Analysis tools).
- If you have knowledge of the Polish KSeF system, that is a game-changer.
- You are patient and clear.
- You can explain a schema validation error to a non-technical project manager.
- You prefer automating solutions.
- You use tools to speed up your work rather than doing manual checks.
- English and Polish are mandatory for this role.
- Fluency in German, Italian, Spanish, or French is a strong plus.
Erfahrung
- Experience with EDI, ERPs, or E-Invoicing standards (Peppol, XRechnung, FatturaPA) is a massive advantage.
Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Package
- 🙅♂️No All-In-Verträge
- 🏠Home Office
- ⏰Flexible Arbeitszeiten
- ⏸Bildungskarenz/Auszeit
- 🚌Gute Anbindung
Essen & Trinken
Mehr Netto
Gesundheit, Fitness & Fun
Job Standorte
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
fiskaly GmbH
Wien
fiskaly is the leading provider for a cloud-based solution regarding fiscalization in Germany. We are on a mission to make the world a safe and fair place by enabling trusted records. Our team provides a robust and reliable digital signature service to ensure the legitimacy of your receipts, while keeping the solution simple and convenient.
Description
- Unternehmensgröße
- 50-249 Employees
- Gründungsjahr
- 2019
- Sprachen
- Deutsch, Englisch
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(2 Bewertungen)3.5
Workingconditions
4.4Culture
3.2Engineering
2.7Career Growth
4.0
Technical Customer Success Manager
- Ort
- Wien
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
