Job
- Level
- Erfahren
- Job Feld
- BI, Project
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien, Heidelberg
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position bist du für die Unterstützung von ERP- und Dienstleistungssystemen verantwortlich, arbeitest eng mit GCS-Mitarbeitern zusammen, führst Systemimplementierungen durch und zeigst Optimierungspotenziale auf.
Job Technologien
Deine Rolle im Team
- As part of our Global Customer Services (GCS) department, the GCS Systems Analyst is responsible for ERP and service systems supporting GCS.
- This role is accountable for providing first and second level support to internal customers including escalation management to the System IT teams.
- The scope includes end-to-end involvement in new system implementations: co-ordinating requirements gathering for new systems, participating in design development, validation and launch.
- The Systems Analyst will also work with the business to become familiar with the GCS processes and identify areas where the performance or processes can be improved.
- Provide first level support to the GCS network of system Super-Users.
- Own the support strategy and manage the day-to-day support for MMS.
- In collaboration with the IT teams and system governance teams, manage system issues to resolution.
- Liaise with the system governance teams to manage business requests for system improvements.
- Support departmental reporting capability by contributing to reporting development, validation and deployment (Power BI).
- Manage system documentation creation & updates where necessary.
- Provide system training via the network of system super users.
- Lead the requirements gathering for new or updated systems.
- Working with internal customers to understand the business requirements and document these as an input to the system implementation process.
- Review information and data trends to ensure that the business processes are achieving the desired results.
- Also, report out on process improvements.
- Drive internal collaboration with all GCSI stakeholders.
- Become a recognised SME for MMS business processes and use this knowledge to drive improvements for internal and external customers.
- Develop excellent working relationships with the GCSI system super users, the Country Service Leaders and the broader MMS support teams to develop an understanding of the business requirements.
- Participate in the end-to-end implementation of new service and ERP systems.
- Provide leadership in the correct use of the service and ERP systems and business processes.
- Adhere to organization and department policies, quality procedures and protocols.
Unsere Erwartungen an dich
Ausbildung
- Engineering degree or similar relevant qualification.
Qualifikationen
- Hands on approach - understanding the Service operations.
- Ability to prioritize issues based on business impact.
- Pro-active; high-performing and results orientated.
- Strong customer orientation and problem-solving skills.
- Collaborative style, establishing strong relationships within the GCS International team.
- Problem solving: Identifying problems in business processes and offering suggestions for solutions/improvements.
- Ability to manage change and deal with associated challenging behaviours.
- Flexible attitude and ability to handle changing priorities.
- Good skills in MS Office applications.
- Excellent range of communication skills.
- Fluent in English, both oral and written.
Erfahrung
- 5 years in similar roles in Healthcare industry.
- Experience in IT systems implementation.
- Experience in business process support.
- Experience in working in a multi-cultural environment and matrix organisation.
- Reporting: Preparing formal reports, presentations and other means of communication to relay the results of process analysis & customer experience metrics to the leadership team.
- Experience with Salesforce.com, SAP, Microsoft Power BI.
Unser Angebot
- At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
- For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Benefits
Work-Life-Integration
Essen & Trinken
Gesundheit, Fitness & Fun
Mehr Netto
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Becton Dickinson Austria GmbH
Wien, Wien
BD ist eines der weltweit führenden Medizintechnologie-Unternehmen, das medizinische Einmalartikel, Gerätesysteme und Reagenzien produziert und vertreibt. Mit dem Ziel, die Gesundheitsversorgung von Menschen in aller Welt zu verbessern, leistet BD Großes!
Description
- Gründungsjahr
- 1961
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Gesundheitswesen, Soziales
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.5
Culture
3.5Workingconditions
3.8Engineering
3.2Career Growth
3.5
Systems Analyst
- Ort
- Wien, Heidelberg
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
