Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Technologien
Deine Rolle im Team
- Technical Support Engineers are responsible for managing our customer support desk and parts of our internal service desk.
- Their main focus is to provide 1st level support to our customers.
- In addition, they do 2nd-level support on more in-depth support cases or are responsible to bring the right people in and manage the communication on all 2nd and 3rd-level support cases.
- Technical Support Engineers work closely with Professional Services, Sales, System Operations, and Product Development to support our customers.
- They maintain direct day-to-day contact with both internal and external stakeholders.
- Their work is essential to ensuring customer satisfaction and is critical for the success of the company.
- Investigate and diagnose technical/non-technical issues reported by users and deliver solutions.
- Interact with customers, professionally and courteously, to understand their issues and provide timely assistance.
- Provide technical guidance and support to users.
- Work independently or collaboratively with other team members to resolve software-related issues.
- Document troubleshooting steps, solutions, and workarounds for common issues to build a knowledge base for future reference.
- Conduct training sessions or create instructional materials to educate users on software functionality, best practices, and troubleshooting techniques.
Unsere Erwartungen an dich
Ausbildung
- Degree or advanced university studies, preferably in IT or a related discipline.
Qualifikationen
- Familiarity with ticketing systems, remote desktop applications, and help desk software (e.g. Jira).
- Knowledge of basic networking concepts, understanding of Cloud and related services (AWS, Azure).
- Basic shell scripting is a plus.
- Familiarity with OpenID Connect, SAML-based SSO and LDAP authentication protocols.
- Excellent communication and troubleshooting skills.
- Problem solving and analytical thinking.
- Business proficiency in English. German is a plus.
Erfahrung
- Previous work experience on a comparable position or technical acumen to accommodate the job responsibilities.
- Hands-on experience with Windows/Linux OS environments with a good understanding of computer systems and web applications.
Benefits
Essen & Trinken
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Semantic Web Company GmbH
Wien
Semantic Web Company (SWC) ist ein weltweit führender Anbieter von Software und Dienstleistungen in den Bereichen Semantic AI und Knowledge Graph Technologien. SWCs renommierte Softwareplattform PoolParty Semantic Suite wird von Top 500 Unternehmen auf der ganzen Welt genutzt und bildet den Kern unseres Tagesgeschäfts.
Description
- Unternehmensgröße
- 50-249 Employees
- Gründungsjahr
- 2004
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Medien, Verlagswesen, Internet, IT, Telekom, Wissenschaft, Forschung
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)4.0
Culture
4.0Career Growth
3.8Engineering
4.3Workingconditions
4.0
Technical Support Engineer
- Ort
- Wien
- Arbeitsmodell
- Onsite
