Logo Institute of Science and Technology Austria (ISTA)

1st Level IT Support Engineer


  • Level
  • Job Feld
    IT, Support
  • Anstellung
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 35.000 € Brutto/Jahr
  • Ort
    Gemeinde Klosterneuburg
  • Arbeitsmodell
  • Job Technologien

    Deine Rolle im Team

    As a 1st level IT support engineer, you will serve as the first line of defense for our users, addressing their IT-related concerns promptly and effectively. You will be responsible for understanding user issues, diagnosing problems, and implementing solutions. When issues exceed your expertise, you will escalate them to the appropriate IT team for further handling.

    1. Provide prompt and efficient support to ISTA's diverse user base via a ticketing-system and in person
    2. Identify, diagnose, and resolve a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and user account management
    3. Escalate complex issues to specialized IT teams for further handling
    4. Handle the purchase of IT equipment and asset-management in our configuration management database
    5. Setup of new computers based on OS-images (Windows, Linux and Mac)
    6. Document troubleshooting steps and resolutions to maintain knowledge base and improve problem-solving efficiency
    7. Stay up-to-date of emerging IT trends and technologies to enhance your knowledge and expertise

    Unsere Erwartungen an dich


    • Strong technical interest and troubleshooting skills
    • Excellent communication and interpersonal skills to interact effectively with users at all levels
    • Proficient in Windows, Linux and MacOS operating systems and common IT applications
    • Familiarity with network troubleshooting and security best practices
    • Desire to learn and continuously enhance IT knowledge and skills
    • Excellent English language skills are required, German language skills are an advantage


    • First experience in end user/customer support
    • First experiences with common IT service management frameworks (e.g. ITIL)



    Job Standorte

    Map of company locations
    • Standort Gemeinde Klosterneuburg

      Standort Gemeinde Klosterneuburg

      3400 Niederösterreich


    Das ist dein Arbeitgeber

    Institute of Science and Technology Austria (ISTA)

    Institute of Science and Technology Austria (ISTA)

    Das Institute of Science and Technology Austria (ISTA) ist ein Grundlagenforschungsinstitut, das sich der naturwissenschaftlichen Forschung auf internationalem Spitzenniveau sowie der Ausbildung von PhD & Postdoc Student:innen verschrieben hat.


  • Unternehmensgröße
    250+ Employees
  • Gründungsjahr
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Internet, IT, Telekom, Bildungswesen, Wissenschaft, Forschung
  • Gehalt
    ab 35.000 € Brutto/Jahr
    Gemeinde Klosterneuburg

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