Job
- Level
- Erfahren
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Weiz
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle unterstützt du Endbenutzer direkt vor Ort, behebst Hardware- und Softwareprobleme, installierst und wartest PCs sowie Netzwerke und verwaltest Desktop-Infrastrukturen unter Verwendung moderner Technologien wie Microsoft Intune und SCCM.
Job Technologien
Deine Rolle im Team
- The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business.
- Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Communication and Analytical skills
- Provide technical support to clients on-site, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems and related equipment.
- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
- Train and educate clients on how to use new technologies and software.
- Document technical issues and solutions for future reference.
- Maintain a positive and professional attitude while interacting with clients.
- Stay up to date with the latest technology trends and advancements.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
Qualifikationen
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and solve problems effectively.
- Excellent time management and organizational skills.
- Valid driver's license and willingness to travel to client sites (preferred).
- Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
- Bilingual or multilingual skills (country specific local language skills-preferred).
- Microsoft Client OS (Win 10, 11)
- Active Directory & it's services, DHCP, DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
Erfahrung
- Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
- Experience with specific industry-related technologies.
- The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies:
Job Standorte
Das ist dein Arbeitgeber
NSC Global Ltd.
Wir von nsc Global Ltd sind Experten in Sachen Problemlösung. Netzwerke, Logistik, Infrastruktur und Service Delivery gehören zu unseren Kernkompetenzen. Wir legen großen Wert auf Professionalität und Zuverlässigkeit und sind stets bemüht, unseren Kunden die bestmögliche Lösung für ihr Problem anzubieten.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Onsite IT Support Engineer
- Ort
- Weiz
- Arbeitsmodell
- Onsite
