Job
- Level
- Junior
- Job Feld
- IT, Application, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle gewährleistest du die Zuverlässigkeit von IoT-Integrationen, bearbeitest komplexe Fehler auf Hardware- und Datenebene, testest neue Geräte, löst Supportfälle und pflegst die Dokumentation für technische Anfragen.
Job Technologien
Deine Rolle im Team
- As an IoT Support & Integration Engineer, you’ll ensure our IoT integrations run reliably from edge devices on machines through to data in the backend.
- You’ll troubleshoot complex integration issues across hardware, communication layers, and data pipelines, test new IoT devices, and handle escalated IoT support cases.
- You’ll also support internal teams such as Sales, Customer Success, Product, and Engineering with technical IoT expertise, and own our IoT support documentation by keeping articles accurate, useful, and up to date.
- Manage and maintain IoT integrations along the full chain: from edge devices on machines to data in the backend.
- Troubleshoot and resolve integration issues across hardware, communication layers, and data pipelines.
- Test new IoT devices.
- Handle escalated IoT support cases that go beyond first and second line support.
- Provide technical guidance and answers to internal colleagues — including Sales and Customer Success — when IoT-related questions arise.
- Act as owner of the IoT support documentation.
- Continuously maintain existing support articles and create new ones to reflect changes in product, integrations, and known issues.
Unsere Erwartungen an dich
Qualifikationen
- We're looking for people with energy, curiosity, passion, and a hands-on mentality.
- Core Requirements: Scripting — Python or Bash; ability to write and read scripts for automation, diagnostics, and data handling.
- Databases — general familiarity with how databases are structured and operated.
- Nice-to-Have-Skills: Basic electronics knowledge — understanding of hardware components and simple circuits relevant to IoT edge devices.
- SQL & REST APIs — solid basic understanding of querying databases and interacting with REST APIs.
- Telecommunications fundamentals — awareness of communication protocols and network concepts relevant to IoT connectivity (e.g. MQTT, cellular, industrial protocols).
Unser Angebot
- A role with direct impact on the product used daily by hundreds of customers in 30+ countries.
- Close collaboration with Engineering, Design, Customer Success, and Sales.
- A modern, international team with flat hierarchies.
- Competitive salary above the Austrian IT collective agreement (depending on experience).
- Modern office in Vienna near Mariahilferstraße, subsidized lunch, snacks, top coffee, and high-quality equipment.
- Deep onboarding in product, AI, IoT, and FM industry knowledge.
- Regular feedback, professional development, and real ownership.
- The chance to be part of a venture-backed scale-up (funded by GRO Capital) on its way to becoming the European market leader.
Benefits
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
ToolSense GmbH
Wien
Sie entwickelten gemeinsam mit einem befreundeten Elektriker die erste Version einer IoT Lösung, um kostengünstig und energiesparsam elektronische Geräte zu vernetzen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom, Bau, Immobilien, Haustechnik
IoT Support & Integration Engineer
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
