IT Analyst IT Support

The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.

This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools.

As an IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.

Responsibilities:

1. Taking active part in incident resolution
2. Working with global support teams to resolve both IT infrastructure and application related issues
3. nstalling or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
4. Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
5. Take active part in location-specific and global IT projects
6. Maintaining user accounts within the locally supported applications.
7. Acting as location representative of GBS IT professionals
8. Taking part in IT change management flows
9. Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
10. Maintaining the location(s) specific part of the active directory
11. Follow global architecture-, security-, and operational standards and policies
12. Maintaining location specific IT documentations within your area of responsibility
13. Prioritizing work and operating with compliance of GBS IT Service Level Agreements