Job
- Level
- Erfahren
- Job Feld
- IT, System, Test/QA
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 52.000 bis 78.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position entwickelst du Fachkenntnisse im Sentry-Ökosystem, bearbeitest komplexe technische Anfragen und unterstützt Entwickler bei der Implementierung von SDKs sowie der Optimierung unserer KI-gestützten Workflows.
Job Technologien
Deine Rolle im Team
- At Sentry, support is an engineering discipline. Our customers are developers building the future of software, and they deserve answers that go deeper than a knowledge base link.
- We are redefining the standard of technical support by combining deep human expertise with AI-assisted workflows.
- We need you to solve complex technical issues, serve as the bridge to our Engineering teams, and help maintain the systems that scale our expertise to millions of developers.
- In this role you will master the Sentry Ecosystem.
- Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows.
- Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets.
- Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks.
- Support Our AI-Assisted Workflows.
- Audit AI Responses: Review responses from our AI support agent for accuracy and hallucinations, and create examples of 'perfect answers' to continuously improve performance.
- Curate Knowledge: Write and structure documentation that keeps our AI agent and our human engineers equipped with accurate, findable information.
Unsere Erwartungen an dich
Qualifikationen
- Strong Coding Foundations: Proficiency in Python, JavaScript, or equivalent. You should be comfortable reading SDK source code and reproducing bugs.
- Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring.
- Exceptional Communication: You speak both 'user' and 'developer' fluently, simplifying complexity for customers and turning findings into clear bug reports.
- All of the above, plus a track record of owning complex, high-impact problems end to end.
- Bonus qualifications: Practical familiarity with AI tooling and how LLMs or RAG-based systems work in practice.
Erfahrung
- Support Engineer (2+ years)
- Senior Support Engineer (5+ years)
- Active presence on GitHub or experience contributing to open-source repositories.
Unser Angebot
- We are obliged by law to quote the minimum wage of EUR 53,802 gross per year for this position, in accordance with the respective collective agreement (IT-KV).
- This is a multi-level role (IC2–IC3), and compensation will be determined based on experience and leveling.
- The base salary ranges that Sentry reasonably expects to pay for this position are: Support Engineer (IC2): EUR 52,000 – EUR 63,000, Senior Support Engineer (IC3): EUR 64,000 – EUR 78,000.
- A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage).
Benefits
Work-Life-Integration
Mehr Netto
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Sentry (Functional Software GmbH)
Wien
Sentry ist ein Open-Source-Fehlerverfolgungstool für nahezu alle Programmiersprachen. Unsere Team in Wien konzentriert sich darauf, Softwarelösungen zu entwickeln, die es unseren Kunden erlauben, Milliarden von Ausnahmen aus den populärsten Produkten im Internet zu verarbeiten.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Support Engineer
- Gehalt
- 52.000 bis 78.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
