Job
- Level
- Erfahren
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 3.175 € Brutto/Monat
- Ort
- St. Pölten
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position betreust du IT-Arbeitsplätze und wartest Hard- sowie Software. Zudem analysierst und löst du Störungen, unterstützt Kunden telefonisch und dokumentierst die IT-Infrastruktur, während du im Team eng zusammenarbeitest.
Job Technologien
Deine Rolle im Team
- As a IT Support & Customer Care, you'll be part of a dedicated and collaborative team that ensures the stability and continuous improvement of our internal systems, while also providing first-class support to our customers.
- Setup of IT workstations and installation of associated equipment.
- IT Infrastructure operations.
- Logging, analysis, prioritization, and resolution of incidents.
- Processing and recording of requests (1st and 2nd level support for our internal IT).
- Installation and maintenance of hardware (laptops, printers, monitors, etc.) and software products.
- Deployment, configuration, and support of mobile devices (iPhones, iPads, etc.), including the management of three additional services and SIM cards.
- Documentation and management of hardware (internal and external).
- Providing telephone and written support to Neuron employees.
- Close collaboration with our teams in Hungary, Thailand, and Germany.
- Participation in 1st level support for our Neuron Engineering product portfolio.
- Processing and recording of customer requests (1st level support for our clients).
- Installation and maintenance of customer hardware / setup of customer environments in our infrastructure.
- Support with testing and reproducing customer scenarios.
- Providing telephone and written support to our customers.
- Close collaboration with our software development team.
Unsere Erwartungen an dich
Ausbildung
- Completed education in IT, computer science, or a comparable field (e.g., business schools with IT specialization, technical colleges, universities of applied sciences, or universities).
Qualifikationen
- Enthusiasm for modern technologies and IT-related topics.
- Knowledge of Linux, Microsoft systems, and basic networking.
- Hands-on mentality.
- Solution-oriented thinking.
- Precise and independent working style.
- Strong communication skills and confidence in phone-based customer interactions.
- Excellent customer and service orientation.
- Willingness to learn, team spirit, and resilience.
- Interest in automation solutions and long-term personal development.
Erfahrung
- Initial professional experience in the IT sector.
Benefits
Work-Life-Integration
Job Standorte
Standort St. Pölten
Niederösterreich
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Neuron Automation
Mit über 30 Jahren Erfahrung spezialisiert sich Neuron Automation auf die Entwicklung von Lösungen für die vernetzte Industrie, insbesondere in der industriellen Automatisierung. Das Unternehmen bietet innovative Engineering Tools und Runtimes an.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Industrie, Produktion
IT Support & Customer Care
- Gehalt
- ab 3.175 € Brutto/Monat
- Ort
- St. Pölten
- Arbeitsmodell
- Hybrid, Onsite
