Level: Erfahren

Job Feld: IT, Network, Support

Anstellung: Vollzeit

Vertragsart: Unbefristetes Dienstverhältnis

Gehalt: 46.000 bis 54.000€ Brutto/Jahr

Ort: Wien

Arbeitsmodell: Hybrid, Onsite

KI Zusammenfassung

In dieser Position bearbeitest du technische Support-Tickets, diagnostizierst Software- und Hardwareprobleme, dokumentierst Lösungen und arbeitest an der Wissensdatenbank, um die Kundenzufriedenheit zu steigern.

Job Technologien

Deine Rolle im Team

Handle technical support tickets across our product suite with accuracy and efficiency.
Troubleshoot software and hardware issues for customers using systematic diagnostic approaches.
Collaborate with senior team members to resolve complex technical problems.
Document solutions and contribute to our knowledge base to help the team learn and grow.
Communicate technical information clearly to customers with varying levels of technical expertise.
Meet daily ticket targets, ensure SLAs are met, and strive for excellent customer satisfaction (CSAT) outcomes.
Participate in team knowledge-sharing sessions and peer reviews.
Contribute to process improvement initiatives.
Develop expertise in specialized areas of our product ecosystem.

Unsere Erwartungen an dich

Qualifikationen

Genuine curiosity about how things work and a methodical approach to problem-solving.
Excellent written and verbal communication skills with attention to grammar and clarity.
Customer service mindset with patience and empathy when helping users through technical difficulties.
Learning agility and eagerness to develop deep product knowledge.
Strong command of written and spoken English.
Familiarity with PLCs (Programmable Logic Controllers) and PID (Proportional-Integral-Derivative) systems.
Specialty coffee industry knowledge.
Fluency in additional languages (human and machine).

Erfahrung

Strong technical aptitude with experience in Windows/macOS environments and basic networking concepts.
Experience with basic electronic hardware troubleshooting, such as diagnosing sensor signal issues.
Previous experience in technical support or customer-facing technical roles.