Logo OneSpan

Application Support Engineer

OneSpan

Job

  • Level
    Erfahren
  • Job Feld
    Application, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Wien
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Technologien

    Deine Rolle im Team

    1. Deliver World class customer support in a knowledgeable, courteous and responsive way
    2. Investigate and diagnose tickets to obtain resolution as quickly as possible
    3. Verify resolution with customers and resolve assigned tickets
    4. Document troubleshooting steps and resolution details
    5. Know when to include the Incident Manager
    6. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager
    7. Escalate & prioritize unresolved Incidents to 3rd line
    8. Pro-actively search for and develop plans to build up and maintain relevant knowledge for associated product(s)/services
    9. Create and submit 1st line troubleshooting guide
    10. Create and submit knowledge articles
    11. Share knowledge for assigned product(s)/services within Global Customer Support team and other OneSpan teams
    12. Build, document and maintain a toolset that facilitates reproducing / troubleshooting issues (VMs, re-usable code)
    13. Able to cope with task-switching
    14. Ensures compliance to global operational standards, procedures and best practices.
    15. Always ensures protection of customer systems and information
    16. Position includes shift work and/or on-call duties

    Unsere Erwartungen an dich

    Ausbildung

    • Bachelors' degree in Computer Science or Programming Certificate

    Qualifikationen

    • Strong communication skills (written/spoken)
    • Well-organized with attention to detail
    • Good customer-approach/very customer-centric
    • Knowledge of Mobile development (Android / iOS) or at least the willingness to learn
    • Knowledge of RESTful API
    • Being able to work independently, but also vigilant to reach out to colleagues in time.
    • Working in a 24x7 on-call shift system.
    • ITIL-Foundation
    • Version Control Systems (e.g. Git)
    • Knowledge of databases (Oracle or SQL, etc.)
    • Networking Knowledge (TCP/IP)
    • Operating Systems (Linux, MacOS, Windows Server)
    • **Application** Servers (Websphere, Apache Tomcat, WebLogic, JBOS, …)
    • Languages other than English

    Erfahrung

    • 3+ years' experience in a Customer/Technical environment in a Saas environment

    Benefits

    Work-Life-Integration

    Job Standorte

    Map of company locations
    • Standort Wien

      Standort Wien

      Österreich

    Das ist dein Arbeitgeber

    OneSpan

    OneSpan

    Wien

    OneSpan ist Ihr einziger Partner für Sicherheit, Authentifizierung, Betrugsprävention und elektronische Unterschrift bei der Bereitstellung einer reibungslosen Kundenerfahrung über alle Kanäle und Geräte hinweg.

    Description

  • Sprachen
    Englisch
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Elektronik, Automatisation, Internet, IT, Telekom
    • Logo OneSpan

    Application Support Engineer

    OneSpan
    Ort
    Wien
    Arbeitsmodell
    Hybrid, Onsite

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